Professional Business Analyst and Creative Writer with years of progressive experience implementing project milestones and improving business processes. Proficient in requirements elicitation and documentation, business process improvement, product management, and backlog refinement, design and implementation of business solutions. Proven ability to work with both Agile and Waterfall software development life cycle methodologies. Conversant in stakeholder management, risk management, business requirement documentation, use case documentation, process flow diagrams, epics, user stories and user acceptance testing. using tools like Jira, Confluence, MS Visio, Figma, BPMN, MS Office Suite.Possesses excellent communication and organisational skills, analytical and problem-solving skills, presentation skills with the ability to work independently or in a team.