Led and directed the Quality Assurance/Risk Management division, ensuring the preparedness of over 7,000 medical providers within the Army Reserve. Spearheaded a Clinical Quality Management Program (CQMP), fostering collaboration with 200+ Army Reserve Commanders across 30 geographical and functional (G&F) commands, while maintaining strict adherence to US Army regulations. Innovated by creating four tailored course designs and instructional methodologies for targeted training audiences. Strategically planned, coordinated, and delivered monthly training workshops, certifying 96 credentialing compliance officers. Orchestrated comprehensive quality control assessments and supervised the successful implementation of provider credential files.

Executes the Army Reserve Quality Assurance program through accreditations and assessments to ensure Army Enterprise Accreditation Standards (AEAS) are achieved in the development, education, and training of Soldiers while strengthening the Army’s readiness and ensuring the Army’s ability to learn, adapt, and innovate. Collected, analyzed, and interpreted data, gained insights, and made judgments to determine the degree of the system or process’ value or merit; ensure observed criteria are in accordance with the AEAS; and support the accreditation process. Responsible to providing recommendations for improvement in deficient areas, identify best practices, and kept the AQAP Code of Ethics.

Provided clinical leadership and medical policy development, coordination, planning, legislative and regulatory oversight on the Army Reserve Medical Reform by liaising with the Chief Nurse of the Army Reserve, OCAR Deputy Surgeon of Clinical Operations. Recognized as subject matter expert (SME) for advising and assisting Chief Army Reserve on strategic initiatives as well as Secretary of the Army and Chief of Staff of Army in reshaping the Army medicine and supporting National Defense Authorization Act (NDAA) 17/19. Oversaw a comprehensive portfolio of force health protection programs, managing an annual budget exceeding $117 million. Worked with the Chief Nurse in the formulation and prioritizations of program goals, objectives and policies affecting the Army Reserve. Developed and served as the principal advisors on all COVID-19 response and treatment guidelines for Army Reserve. Liaised with the National Guard Bureau for synchronized management of MEDCHART electronic database program while rationalizing IT applications and improving efficiencies across 28 army reserve commands, 50 states, and four territories for over 500,000 reserve components soldiers. Analyzed the impact of laws, regulations, and programs on the Office and propose changes necessary to respond to changed requirements or situations. Prepared EXSUMs, information and decision papers relating to programs and plans for use in various briefings.

Delivered independent, collaborative, comprehensive, and therapeutic health care services to Army and Air Force service members, families, retirees, and Korean nationals in a primary care setting. Performed acute and non-acute physical examinations to include women’s health, conducted and interpreted lab and diagnostic studies, managed chronic clinical and psychological diagnoses treatment to 20-22 patient per day with 98% patient satisfaction rate. Diagnosed diseases and illness and implemented initial treatment plans and educational management to patients and their families for the prevention of illness and maintenance of health to attain physical, mental and social well-being. Directly managed occupational/preventive medicine practices, Fitness for Duty assessments, Annual and Periodic Health Assessments, annual Web Health Assessments, Medical Evaluation Board consultations, Line of Duty determination, Convalescent Leave . Dictated comprehensive narrative summaries (NARSUMS). Ensured all NARSUMS and medical board consultations were accurate, concise and appropriate for review by the Physical Evaluation Board . Documented patient information, history, assessment, referral, labs, consults, and follow-ups in Armed Forces Health Longitude Technology Application (AHLTA) and Composite Health Care System (CHCS) Electronic Medical Record.Sexual Assault Medical Forensic Examiner (SAMFE). Advocated for over 80 Soldiers throughout the medical evaluation board process. Supervised, trained, and evaluated a team of 10 RNs, 4 LPNs, 5 MSAs, and 15 Combat Medics. Led the Patient-Centered Medical Model initiative improving provider empanelment by 88%, reducing patient wait times for scheduled visits by 85%, and improved quality measure outcomes by 90%. Lead Supervisor and Provider in Charge of the Daegu High School Career Practicum Internship program, which allowed 12 high school students a first-hand experience in the medical field.

• Responsible for identification, tracking, and care coordination for over 3000 medically redeployed Soldiers.• Advocated for care management throughout the medical evaluation board (MEB) process with separation for a seamless transition to the Veteran Administration System.• Provided initial and follow-up assessments of high-risk, high-coat, and problem prone Soldiers. Completed multi-systems evaluations, preliminary problem list, and comprehensive transitional care plan with timelines and goals.• Conducted medical research on diseases of military importance, and conducted, supervised, and participated in graduate medical education and training of other medical personnel needed to sustain a robust and readily available medical system.• Proficient in the following systems: Medical Protection System (MEDPROS), Medical Electronic Data for Care History and Readiness Tracking (MEDCHART), Military Health System (MHS).

• Provided direct patient services to the resident inmates of the federal and state detention center. • Responsible. and accountable for the continuity of healthcare for male and female patients with acute and chronic illnesses and other conditions requiring medical care and treatment to over 25 inmates per day. • Conducted initial intake physicals and periodic monitoring of patients with cardiovascular, diabetes, hepatitis, HIV, and respiratory diseases and initiated emergency care procedures to a diverse population of 750 male and 150 female inmates. Ordered, reviewed and interpreted laboratory and other diagnostic testing results of inmates. • Inoculated over 900 inmates against communicable diseases and prescribed medication as treatment for acute and chronically illnesses.• Assessed inmates' physical and emotional condition to assure a safe, sanitary, and therapeutic environment according to established procedures, especially inmates in restraints, seclusion, protective devices, or on special observation precautions. • Evaluated inmates for the necessity of specialty referral consultations and maintained female inmate’s health care.• Performed diagnostic and therapeutic procedures to include biopsies, suturing, wound care, incisions and drainage, and splinting when medically necessary. • Adhered to safety and security policies and regulations through conscientious observations and sensitive items/ contraband control including keys, sharps, instruments, and controlled medications.• Led, delegated, and supervised 7 registered nurses to meet organization requirements.

• Performed pre-operative consults on patients with chronic pain conditions, including long-term opioid use or history of substance use disorder. • Provided teaching, counseling, and treatment to patients, including assessments of patients’ medical, pharmacological, and psychosocial needs. • Conducted and interpreted lab and diagnostic studies. • Monitored and evaluated patient’s treatment and health care plan for effectiveness and modified as necessary.• Coordinated admission and discharge for patients requiring neuro stimulation, to include obtaining relevant information regarding history, medication and ensuring appropriate discharge prescriptions written and follow up treatment were scheduled. • Collaborated with supervising physician and other team members to produce a feasible management plan for a complex patient population. • Served as a clinical preceptor for nurse practitioner students and other health care professionals.

• Responsible for tracking medical status of 375 assigned Soldiers. • Conducted in-depth assessment of functional status, acuity level, prognosis, and assessed the need for treatment services and resources.• Participated in the development, implementation, and maintenance of a systematic assessment of clinical, administrative and research practices in support of Utilization Management, Risk Management, Case Management, and Performance Improvement processes. • Promoted quality in clinical practice by collaborating with the Interdisciplinary Treatment Teams, other Case Managers, Clinical Programs, Services, Warrior Transition Unit (WTU) Command leadership, and the larger health care community and committees.• Participated in researching, interpreting, developing and presenting elements of educational programs for healthcare professionals and support services in the areas of case management or related clinical issues.• Analyzed the clinical contents of over 500 medical records and associated documents, in terms of the quality and appropriateness of clinical care issues, such as adherence to or deviation from accepted clinical practice guidelines, standards and/or procedures. • Ensured Soldiers were screened for social service needs, home care, and other community care needs, and referrals were coordinated and scheduled as necessary and appropriate by the responsible discipline.• Acquired and maintained current knowledge relevant to the principles, practices, and techniques associated with Performance Improvement, healthcare related issues, case management, nursing and other clinical professions through literature and periodical reviews, workshop attendance, and/or use of sound bench-marking practices and clinical practice guidelines.• Additionally assigned as the Office in Charge of ensuring immunizations were in compliance for approximately 3000 Soldiers.

Contract Position - Heart Transplant Unit

Contract Strike Position

• Designated Executive Officer of the 415th Military Intelligence Battalion while serving as an Army Nurse. • Responsible for planning and supervising the duties for over 150 subordinates to include setting priorities, selective consideration of the difficulty, and assessing equipment requirements of the assignments.• Evaluating the performance of subordinates and making recommendations for awards, promotions, disciplinary action or reassignments of Soldiers when appropriate. • Counseled Soldiers on work and administrative matters and identified developmental and training needs of subordinates.• Designated first-line supervisory authority, responsibility, and accountability for 24/7 operations, ensuring medical teams provided timely nursing care that complied with standards of clinical practice and the Army.• Actively developed and managed collaborative partnerships with Louisiana Army National Guard and Texas Army National Guard units during humanitarian missions of Hurricane Gustav and Ike and other contingency operations and peacetime. • Provided primary care and limited emergency medical treatment to Soldiers and community members during humanitarian missions.