Chiara De Angelis Email & Phone Number

- Managing and coordinating ongoing projects (Agile/Scrum methodology)- Evaluation, setup and planning of new and prospective projects (kick-off meeting, planning, Gannt chart etc)- Ensure that all projects are delivered on-time, within scope and within budget- Producing balance sheets for the PM using programs including Atlassian, Jenkins, Trello, Airtable, ForestAdmin, Google and Office package- Conduct sprint planning, backlog refinement, and sprint reviews to ensure alignment with project goals- Measuring projects' performance by using suitable systems, tools and techniques (KPIs);- Research and provision of content for competitive analysis;- Perform tasks needed to ensure a successful delivery (creation/deletion of users, import and consistency check of CSV files, Database setups, launch Pipelines etc.);- Help clients' to collect insights on Customer Experience through text analysis;- Actively participate and contribute to the organization of the team, to constantly improve activities and processes.

Milano

▪ Work with Revenue Manager ensure correct tracking and analysis of data for rooms and apartments ▪ Works closely with all booking channel representatives to ensure maximum performance on all channels▪ Manage relationships with third party web-site market manager’s to optimize placement, productions, promotions, pricing▪ Operates as the point of contact for assigned customers▪ Identifies opportunities to grow business with existing clients▪ Review the business pickup on a Daily/weekly/Monthly basis to suggest appropriate changes to business strategy.

Milano, Italia

▪ Be the point of contact for new accounts all over Italy▪ Ensure hotel account are competitive by rooms, rates, inventory, offers, ranking positions and quality score.▪ Create long term relationships with customer and property manager and deliver solutions according to customer needs and objectives.▪ Manage campaigns, promotions and revenue volume according internal metrics and KPI’s▪ Provide hotels with training and webinar on Expedia app and extranet▪ Managing multiple projects within my team and across other departments: new hires training and new process training▪ Collect data and dealing with the company reporting

Milano, Italia

Explant FENDI S.R.L▪ Travel management services for Fashion companies (Milan Fashion week women's/men's)▪ Planning and selling transportations, accommodations, insurance and other travel services via GDS (Galileo)▪ Cooperate with clients to determine their needs and advise them appropriate modes of transportations, travel dates, costs and accommodations▪ Manage group reservations and business events

Roma, Italia

• Organizing groups travel from beginning to end, including tickets, accommodation and transportation• Collect deposits and balances• Manage Arco reservation system and special groups booking systems• Book meeting rooms and catering services• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis

Roma, Italia

▪ Reservation system technical support to all CWT travel agencies all around Italy.▪ General administrative duties▪ Support Travel Managers of different clients▪ Implementation of national and international clients▪ Technical Test on GDS (Galileo)

Roma

• Guide clients on the appropriate styles of transportation, travel dates, costs, and accommodations• Book transportation and hotel reservations on behalf of clients• Collect payments and pay fees• Meet sales targets and profit goals

Roma, Italia

▪ Building strong relationships with Hotels and Resorts▪ Negotiating the best possible rates for customers▪ Ensuring all travel packages adhered to industry regulations▪ Over seeing the bookings procedure and ensuring accurate processing▪ Researching competitors’ deals to ensure the agency remained competitive▪ Building strong relationship with clients▪ Providing an efficient travel booking services

Economia Del Turismo, 110/110

Gds Galileo - Tour Operations, Gestione Dei Servizi Di Viaggio E Turismo