Wei Ling Chia Email & Phone Number

Singapore

• US/Singapore joint venture Management Consulting company. Built IT, VoIP and analytics cloud infrastructure of client companies. Provided offshore teams (India, Singapore, China, Taiwan) for back office support, cloud infrastructure administration. • Designed upsell and complimentary product campaigns based on data insights derived from data enrichment of internally collected customer data. • Designed and implemented processes and solutions associated with a wide variety of data sets… Show more • US/Singapore joint venture Management Consulting company. Built IT, VoIP and analytics cloud infrastructure of client companies. Provided offshore teams (India, Singapore, China, Taiwan) for back office support, cloud infrastructure administration. • Designed upsell and complimentary product campaigns based on data insights derived from data enrichment of internally collected customer data. • Designed and implemented processes and solutions associated with a wide variety of data sets used for data/text mining, analysis, modeling and predicting to enable informed business decisions.• Due to HIPAA standards and privacy issues, personally built Power BI dashboards and analysis for US Healthcare company with Medicaid, Medicare, Marketplace, MMP products. Familiar with ICD codes. Reported on adverse weather member impacts, COVID-19 call volumes, claims, outcomes and various other aspects of the Healthcare industry. Show less

Singapore

• US/Singapore joint venture Management Consulting company. Built IT and analytics cloud infrastructure of client companies. Part of management team that created effective Go-To-Market strategy for US clients. Provided outsourced offshore teams (India, Singapore, China) for low-cost web development, AWS, Rackspace administration, technical and customer service support. Trained and mentored technical and non-technical end-users at all organizational levels of client companies. Created IT… Show more • US/Singapore joint venture Management Consulting company. Built IT and analytics cloud infrastructure of client companies. Part of management team that created effective Go-To-Market strategy for US clients. Provided outsourced offshore teams (India, Singapore, China) for low-cost web development, AWS, Rackspace administration, technical and customer service support. Trained and mentored technical and non-technical end-users at all organizational levels of client companies. Created IT Governance Standard Operating Procedures (SOP) using frameworks from ITIL.• Successfully increased clients’ revenue (From $0 to USD$30 million in 2.5 years) through upsells and complimentary products due to insights derived from overlaying external demographic data from data brokers such as Neustar ElementOne onto internally collected customer data. • Ongoing tracking, data analysis and fine-tuning performances of data collection into analytics databases gathered from tools such as Google Analytics, CRM, affiliate networks, email marketing, SMS marketing, Search Engine Marketing (SEM), data appends and enhancements, customer segmentation, and life cycle management responses. Managed 3PL supply chain. Show less

Hollywood, California

El Segundo, California

Irvine, California

Los Angeles, California

Master Of Business Administration - Mba, Management Information Systems & Operations Management

Bachelor Of Science - Bs, Computing Science Software Design