Albert Chang Email & Phone Number

California, United States

Waltham, Ma, Us

Built team of marketing analysts supporting global and regional market developers across 5 divisions and 2 functional teams including digital marketing and data science in the Life Sciences Group (formerly Invitrogen and Applied Biosystems) at Thermo Fisher Scientific. Grew team from 2 analysts in 2018 to 8 analysts in 2021. Stewarded team during period of transition, established continuity in processes and standards which resulted in reduced turnover. Rebuilt team and set career development paths in support of transforming team to become valued business partners. Recorded largest increase in internal Customer Appreciation Score of any marketing operations team in 2019. Implemented Agile and Software Delivery Life Cycle methodologies to stabilize deployment cadence and improve report quality. Coached team on marketing analytics, project management, BI reporting UI/UX, and communication.Automated a manually operated funnel report and oversaw expansion to multiple divisions and regions. Launched largest, ongoing digital marketing campaign report in 2019. Advised divisions on strategies to enter biotech and academic markets.

Advised on relevant KPIs for nascent disruptor in network-based marketing app.

Oakland, California, Us

Managed the overall performance reporting of digital product functions on member website and mobile app. Led development of quarterly business review.

San Francisco, California, Us

Led data-based process improvement projects, information architecture, and business intelligence projects for corporate finance.Transformed manual fair value (FV) calculation process into scalable, automated process that reduced accounting month end close process time by 85% (2.5 days down to 3 hours.) Successfully coordinated work between four teams to link Hadoop database with MS SQL Server and third-party app. Led Data Governance (DG) effort in Finance in conjunction with enterprise DG initiative. Evaluated Metadata Management and Business Glossary Tools to empower easier Impact Analysis on data architecture changes and give visibility on data lineage. Developed basic data lineage and process lineage charts for Finance, Human Resources, and Vendor Management that improved visibility for systems integrations planning.

San Francisco, California, Us

Articulated Data Monetization strategy and roadmap for cloud-based subscription billing platform to leverage Data as an Asset, including data extraction and data warehousing, Business Intelligence for SaaS KPIs such as MRR, Churn, and Retention Rate, predictive analytics such as Customer LTV, and comparative analytics such as indices. Built initial team of BI developers and BI data architect. Worked with pre-sales teams on sales demonstrations. Served in customer support for customer analytics.Implemented cloud-based BI platform to embed BI output as iframes in HTML5 web app. Coordinated efforts across Product Management, Engineering, QA, Operations, and BI vendor to bring project to launch. Demo'ed product to existing and prospective clients.Hired and managed first BI team. Made business case for BI Data Warehouse; hired BI data architect. Hired and managed on-shore and off-shore BI developers. Evaluated BI platforms such as Microstrategy, Logi Analytics, and Jaspersoft.

Tempe, Arizona, Us

Defined marketing analysis function for marketing department. Established standards for diagnostic and predictive data analysis. Defined and promote Self Service and Automation of list production and dashboards. Provided business analysis tools to enable business decisions. Assembled and presented quarterly company-wide performance metrics to CEO, CFO, and IR for earnings announcement. Assembled Marketing department performance metrics for Board of Directors presentation.

Mountain View, California, Us

Lead BI Analyst for new small business SaaS offerings. Modeled consumer usage behavior of web-based applications for conversion and cancellation. Mentored engineer in data mining techniques.

Mountain View, California, Us

Led end-to-end dashboard project for Accountants that improved visibility of sales by Accountants sales team and reduced cost of report production by 80%. Managed interns on business intelligence reporting projectsModeled Potential Value of customers using survey instruments, multiple linear regression models and decision trees, to help drive segmentation strategy. Used knowledge of proprietary data systems to develop reliable measurement of New Customers for New Customer strategy and Accountants Definition for Accountants team. Mentored team of analysts.

In

Managed a cross-functional Quality team aimed at improving product quality. Analyzed customer complaints and prioritized engineering projects based on revenue thereby reducing software bugs by 33% in one month. Managed corporate pricing policy. Analyzed phone survey data and revenue simulations, resulting in a shift of fundamental product and pricing strategy. Developed and implemented exit strategy for rewards program.

Us

Managed data analysis and led marketing strategy for new product that resulted in improvements in new product development methods.Built logistic targeting models that improved response rates by more than 20% and netted additional $20MM in annual revenue.

Arlington, Virginia, Us

SAS Programmer for projects in employment equity, education, and health care studies.

Ms, Statistics

Ab, Economics

Education record