Chidera Okafor Email & Phone Number

Birmingham, Gb

Birmingham, England, United Kingdom

• Meeting customer and client expectations.• Resolving customer and client queries.• Collating accurate information for client KPI packs and internal business reporting.• Maintain a high level of customer/ client focus.• Ensure a positive client experience through high quality service and communication• Monitor the accurate receipt of sales orders, ensuring they are available to the operational teams within agreed timeframes• Maintaining contact between clients… Show more • Meeting customer and client expectations.• Resolving customer and client queries.• Collating accurate information for client KPI packs and internal business reporting.• Maintain a high level of customer/ client focus.• Ensure a positive client experience through high quality service and communication• Monitor the accurate receipt of sales orders, ensuring they are available to the operational teams within agreed timeframes• Maintaining contact between clients, hauliers, depots and delivery points to resolve live delivery or stock issues• Dealing with day to day queries relating to failed/rejected deliveries and locating stock within the wider GBD/haulier network• Creating and maintaining Non Delivery KPIs and communicating failures and discrepancies to all stakeholders• Maintaining delivery point master data across all GBD systems to ensure EDI messages are processed correctly Show less

Birmingham, England, United Kingdom

Nigeria

As Procurement Officer, I successfully negotiated supplier contracts that reduced procurement costs by 20%, saving the company N2,000,000 annually.  Conducted market analysis that identified cost-saving opportunities, leading to a 15% reduction in material costs.  Built and maintained strong relationships with new and existing suppliers through skilled negotiation to maximize value-added benefits and minimize costs. Conducted thorough market and internal analysis, leveraging… Show more As Procurement Officer, I successfully negotiated supplier contracts that reduced procurement costs by 20%, saving the company N2,000,000 annually.  Conducted market analysis that identified cost-saving opportunities, leading to a 15% reduction in material costs.  Built and maintained strong relationships with new and existing suppliers through skilled negotiation to maximize value-added benefits and minimize costs. Conducted thorough market and internal analysis, leveraging market intelligence for supplier benchmarking, competitive tendering, and recommending potential suppliers to optimize procurement processes. Collaborated with key employees to raise awareness of the Procurement department and provide advice on procurement-related matters in alignment with existing policies and procedures. Developed service level agreements and key performance indicators to assess and manage supplier performance against set targets for effective contract management. Provided market intelligence to drive value-for-money strategies, including cost optimization, innovation, and sustainability initiatives, while staying abreast of price trends and market dynamics to inform decision-making. Show less

Delta State, Nigeria

Managed a product category that saw an increase in sales by 25% and contributed to a 10% overall revenue growth.  Supported Buyers and Buying Directors, while aiming to mentor and train new team members in the department. Conducted market trend analysis that optimized product packaging, resulting in a 15% increase in product appeal. Managed specific product categories, overseeing product lifecycle from development to launch and market rollout. Analysed consumer market trends… Show more Managed a product category that saw an increase in sales by 25% and contributed to a 10% overall revenue growth.  Supported Buyers and Buying Directors, while aiming to mentor and train new team members in the department. Conducted market trend analysis that optimized product packaging, resulting in a 15% increase in product appeal. Managed specific product categories, overseeing product lifecycle from development to launch and market rollout. Analysed consumer market trends and determined product packaging needs to align products with market preferences. Attended trade shows and customer meetings throughout West Africa to enrich product knowledge and keep abreast of market trends. Show less

Master'S Degree, Logistics, Materials, And Supply Chain Management, Mer[T

supply management procurement logistics and transportation

Bachelor Of Pharmacy - Bpharm, Pharmacy, 2.1