· Physically overseeing and managing IT technology asset inventory .· Responsible for making IT purchasing with annual budget of $500K plus.· Managing asset entry and exit between secure storage areas and production environment.· Managed disposal of technology assets with internal IT teams, staffs and external vendors.· Responsible for removing asset data-bearing components (i.e., solid-state drives, hard drives, and etc.).· Strong knowledge of IT hardware assets (Wintel and… Show more · Physically overseeing and managing IT technology asset inventory .· Responsible for making IT purchasing with annual budget of $500K plus.· Managing asset entry and exit between secure storage areas and production environment.· Managed disposal of technology assets with internal IT teams, staffs and external vendors.· Responsible for removing asset data-bearing components (i.e., solid-state drives, hard drives, and etc.).· Strong knowledge of IT hardware assets (Wintel and Mac PCs, servers, peripherals and infrastructure).· Using systems such as TeamDynamic , Cherwell, KACE, Snipes and etc to manage IT assets.· Provided IT support across multiple IT teams within organization (i.e., Level 1, Level 2, Level 3 and etc.) .· Manage multiple hourly workers.· Coordinate and secure shipping of IT assets to domestic and international locations.· Adhere and enforcing organization's inventory and asset management policies and procedures.· Provide problem resolution and prevention of IT assets to organization's staff members.· Proven ability to manage multiple and concurrent projects and tasks with minimal supervision. Show less

• Implemented, deployed and managed Windows 10 / 11 imaging environment using SmartDeploy.• Support 350+ classrooms, meeting rooms and conference rooms across multiple buildings.• Support 1500+ Macs and Wintel devices, audio video equipment, network printers and network equip.• Support audio / video Crestron equipment in classrooms, meeting rooms and conference rooms.• Managed end to end of “eWaste” processes.• Managed printer / plotter warranties, repairs and eWaste.•… Show more • Implemented, deployed and managed Windows 10 / 11 imaging environment using SmartDeploy.• Support 350+ classrooms, meeting rooms and conference rooms across multiple buildings.• Support 1500+ Macs and Wintel devices, audio video equipment, network printers and network equip.• Support audio / video Crestron equipment in classrooms, meeting rooms and conference rooms.• Managed end to end of “eWaste” processes.• Managed printer / plotter warranties, repairs and eWaste.• Researched and recommended hardware needs for end user (adapters, hard drives and etc.) .• Written multiple KB documents to support organization processes, policies and standards.• Transported desktops, AV racks and computer related equipment (75lbs +) from and to loading docks, storage rooms, computer labs and between college buildings.• Updated, tracked and resolved support Cherwell ticketing and inventory systems. Show less

• Tier I and Tier II support – telephone, remote, deskside, classrooms, office and meeting rooms support.• Support over 3,000 students, faculty, admin and staff across multiple buildings and locations.• Experience with Macs and Wintel desktops, laptops, devices, smart phones, and network printers.• Support Audio / Video equipment in class rooms and conference rooms.• Use Active Directory to manage user passwords, adding and removing devices from domain.

• Tier I support - Telephone and Remote Support (VNC and Chrome Remote Desktop)• Tier II support - Desk side, office, meeting rooms, and classrooms visit across multiple buildings.• Supported over 2,000 graduate and elementary students (K-8), teacher / faculty, staff and admin users. • Experienced with Macs and Wintel devices, smart phones, network printers, network and telcom equip.• Setup Audio / Video equipment in auditorium, class rooms and open area settings. • Prepared… Show more • Tier I support - Telephone and Remote Support (VNC and Chrome Remote Desktop)• Tier II support - Desk side, office, meeting rooms, and classrooms visit across multiple buildings.• Supported over 2,000 graduate and elementary students (K-8), teacher / faculty, staff and admin users. • Experienced with Macs and Wintel devices, smart phones, network printers, network and telcom equip.• Setup Audio / Video equipment in auditorium, class rooms and open area settings. • Prepared and written various PC related support documents and manuals .• Updated, tracked and resolved support ticketing and inventory systems.• Use Active Directory to manage user passwords, adding and removing devices from domain. Show less

• Provided technical support and troubleshoot Wintel PCs, laptop, printers, fax, internet and telephone .• Installed hardware, network and office software; relocate machines and train end users on office equipment.

• Provided Tier 3 support for 25,000+ enterprise Wintel PCs and servers (domestic and international).• Engaged and managed I.T. projects in both domestic and international (from small offices to large datacenters).• Prepared and written various PC and IT related support documents, manuals, and presentations.• Manages the company's Microsoft Volume Licensing Program (VLSC) with vendor.• Engaged various hardware vendors on their PCs, laptops and tablets’ roadmaps and POCs… Show more • Provided Tier 3 support for 25,000+ enterprise Wintel PCs and servers (domestic and international).• Engaged and managed I.T. projects in both domestic and international (from small offices to large datacenters).• Prepared and written various PC and IT related support documents, manuals, and presentations.• Manages the company's Microsoft Volume Licensing Program (VLSC) with vendor.• Engaged various hardware vendors on their PCs, laptops and tablets’ roadmaps and POCs devices.• Ordering and processing servers and server related equipment for desktop virtualization project.• Evaluated new computer equipment and models on standard enterprise images and software.• Engaged departments and software developers to determine their desktops and virtualization need.• Forecasted and created multiple reports / metrics on desktop and server virtualization usages.• Managed shipment and receiving of physic desktops and equipment 75lbs + per (domestically.)• Provided global support in accordance with established enterprise processes and procedures.• Participated Disaster Recovery exercises according to enterprise processes and procedures.• Project lead in enterprise-wide Virtual Desktop deployments (eval, purchasing, setup and training).• Provide support in Windows 7 image upgrade via SCCM and PXE.• Provides A/V support in conference rooms .• Added and removed devices and reset passwords using enterprise Active Directory. Show less

• Provided Tier 3 for over 2,500 enterprise Wintel HP, IBM, Dell and virtual servers (domestic and international).• Engaged server related projects in small offices to large datacenters across the US and international sites.• Prepared and written various server related support documents, manuals, and presentations.• Managed shipment and receiving of physic servers, racks, related equipment of 90lbs+ per (domestically.)• Evaluated new server models and related equipment on… Show more • Provided Tier 3 for over 2,500 enterprise Wintel HP, IBM, Dell and virtual servers (domestic and international).• Engaged server related projects in small offices to large datacenters across the US and international sites.• Prepared and written various server related support documents, manuals, and presentations.• Managed shipment and receiving of physic servers, racks, related equipment of 90lbs+ per (domestically.)• Evaluated new server models and related equipment on standard server images.• Managed vendor VMware software licenses.• Engaged and manage small offices relocation projects (purchasing, receiving, setup and delivery) .• Ordering and processing servers and server related equipment• Engaged departments and software developers to determine their servers / virtualization need.• Forecasted and created multiple reports / metrics on server virtualization usages.• Engaged various hardware vendors on their server roadmaps and POCs devices.• Support the local, remote and central server helpdesk. • Site visited local and remote datacenters for 1st time installations and site power downs.• Created and provided support in server images and upgrades for the enterprise.• Project lead in enterprise-wide virtual server implementation across US and international.• Participated Server Disaster Recovery exercises according to enterprise processes and procedures.• Supported datacenter related equipment : external storages, backup tapes, server racks and UPS.• Performed support via phone, emails and instant messages to local and global datacenters.• Added and removed servers and computers to domain(s) via enterprise Active Directory.• Reset or change end user, test and program account's password via enterprise Active Directory. Show less

• Provided PC support for Direct Access Diagnostics ( subsidiary of Johnson and Johnson) at Bridgewater, New Jersey .• Managed and support various Wintel PCs (100+) and Windows NT (20+) at the client location.• Performed 1st-level support via telephone , deskside visits and to the server room.• Prepared various documents accordance with company processes and procedures.• Relocated computer equipment from loading dock to staging location to end user desks. • Reported issues… Show more • Provided PC support for Direct Access Diagnostics ( subsidiary of Johnson and Johnson) at Bridgewater, New Jersey .• Managed and support various Wintel PCs (100+) and Windows NT (20+) at the client location.• Performed 1st-level support via telephone , deskside visits and to the server room.• Prepared various documents accordance with company processes and procedures.• Relocated computer equipment from loading dock to staging location to end user desks. • Reported issues to the management and Help Desk for escalation. Show less

• Provided PC support for ISSC (subsidiary of IBM) at Blue Cross Blue Shield of NJ at Newark, New Jersey.• Responsible for maintaining and support of 200+ PCs and 100+ Novell and OS2 servers.• Performed 1st-level support to end-user via telephone.• Performed 2nd-level support via desk-side visits and to the server locations.• Supported the local and remote Helpdesks. • Relocated computer equipment from staging area to end user desks. • Reported issues to the… Show more • Provided PC support for ISSC (subsidiary of IBM) at Blue Cross Blue Shield of NJ at Newark, New Jersey.• Responsible for maintaining and support of 200+ PCs and 100+ Novell and OS2 servers.• Performed 1st-level support to end-user via telephone.• Performed 2nd-level support via desk-side visits and to the server locations.• Supported the local and remote Helpdesks. • Relocated computer equipment from staging area to end user desks. • Reported issues to the management and Help Desk for escalation.• Prepared and written various computer support documents and manuals. Show less

• Responsible for supervision of client's PC maintenance , installation, and distribution .• Identified and troubleshoot client's hardware , software and network issues and problems .• Evaluated and made recommendations of various computer hardware and software for clients.• Prepared and taught various computer classes ( Netware, Excel, Word, Word Perfect and Windows).

• Support various computer related hardware & software for students, faculties and administrations. • Recruited computer assistants and conduct both formal and informal training sessions.• Responsible for supervision of over 30 computer lab assistance and the labs and lab machines and equipment.• Coordinated the distribution of student's and incoming freshmen's PC ( a 7-month project) .• Computer instructor for the Upward Bound Program (two years).• Prepared and taught… Show more • Support various computer related hardware & software for students, faculties and administrations. • Recruited computer assistants and conduct both formal and informal training sessions.• Responsible for supervision of over 30 computer lab assistance and the labs and lab machines and equipment.• Coordinated the distribution of student's and incoming freshmen's PC ( a 7-month project) .• Computer instructor for the Upward Bound Program (two years).• Prepared and taught various computer related classes and wrote articles for the IT department's newsletters.• Analyzed and researched computer needs for students, departments, staff and provided solutions to them. Show less