Chima Igwe Email & Phone Number

Saudi Arabia

•Collaborated with cross-functional teams to identify areas for improvement by conducting an extensive analysis of critical metrics and KPIs related to user acquisition, retention, and monetisation.•Increased employee performance by more than 15% by leveraging software development to identify trends and patterns to improve performance.•Developed a framework for monitoring and tracking patient satisfaction based on working platforms and questionnaires, which delivered 90% excellent results and remained relevant in the market.•Worked as a team lead Data Analyst for the Saudi Arabia Ministry of Health during COVID-19, delivering solutions and data and privacy security. •Leveraged professional data mining and modelling knowledge to shorten patient's waiting time and increased capacity by more than 35% in just 4 months.•Led the implementation of modern analytics and design models to improve internal capacities in the intensive care unit (ICU) of the region's largest hospital, resulting in a 20% increase in patient satisfaction in 3 months

Nigeria

•Supervised 50+ students and developed a research-based module, resulting in 88% of the students achieving 60%+ in basic research principles.•Coordinated and actively supported curriculum development for Endocrine Physiology and Pharmacology courses by incorporating innovative teaching methods to achieve positive learning outcomes. •Increased classroom engagement by 55% by cultivating strong student rapport and encouraging class discussions to foster academic curiosity. •Eliminated learning gaps and delivered exceptional developmental classroom practices for an extensive range of neuro-diverse students to prepare them for internal and external examinations.•Leveraged a thorough understanding of SPSS for statistical analysis and Microsoft Power BI for data visualisation in championing quality training for 50+ students on how to use/view reports in their research works.

Nigeria

•Headed the hospital's Medical Unit, managed the various facets of supervising, and ensured proper follow-up of all activities and policies. •Levered solid analytical skills and proficient use of Microsoft Power BI, practice management software and EMR applications to highlight KPIs for data-driven decisions, resulting in a 90% performance improvement in the hospital. • Developed root cause reports that addressed problems with customer conversions which successfully revealed insights that boosted conversions by 45%. •Created interactive and clear 30+ Power BI and Excel dashboards using pivot tables, pivot charts, COUNTIF, VLOOKUP, and Index Match, resulting in a 20% improved user satisfaction rating.•Played a pivotal role in revamping the hospital's finances by modelling and deploying effective business analytical processes, resulting in a 25% increment in revenue within 3 months

Nigeria

•Clerked patients safely and efficiently, scoring 99% across all spot checks in rotational shifts in obstetrics and gynaecology, •Received 96% positive feedback from patients and Senior Management in a survey conducted by the medical practice. •Leveraged excellent interpersonal relationships and communication skills to implement strategies that improved overall patient satisfaction rating. •Worked alongside various senior doctors while completing several medical placements to complete the housemanship