Chima Igwe Email & Phone Number

Saudi Arabia

• Collaborated with cross-functional teams to identify areas for improvement by conducting an extensive analysis of critical metrics and KPIs related to user acquisition, retention, and monetisation.
• Increased employee performance by more than 15% by leveraging software development to identify trends and patterns to improve performance.
• Developed a framework for monitoring and tracking patient satisfaction based on working platforms and questionnaires, which delivered 90% excellent results and remained relevant in the market.
• Worked as a team lead Data Analyst for the Saudi Arabia Ministry of Health during COVID-19, delivering solutions and data and privacy security.
• Leveraged professional data mining and modelling knowledge to shorten patient's waiting time and increased capacity by more than 35% in just 4 months.
• Led the implementation of modern analytics and design models to improve internal capacities in the intensive care unit (ICU) of the region's largest hospital, resulting in a 20% increase in patient satisfaction in 3.

Nigeria

• Supervised 50+ students and developed a research-based module, resulting in 88% of the students achieving 60%+ in basic research principles.
• Coordinated and actively supported curriculum development for Endocrine Physiology and Pharmacology courses by incorporating innovative teaching methods to achieve positive learning outcomes.
• Increased classroom engagement by 55% by cultivating strong student rapport and encouraging class discussions to foster academic curiosity.
• Eliminated learning gaps and delivered exceptional developmental classroom practices for an extensive range of neuro-diverse students to prepare them for internal and external examinations.
• Leveraged a thorough understanding of SPSS for statistical analysis and Microsoft Power BI for data visualisation in championing quality training for 50+ students on how to use/view reports in their research works.

Nigeria

• Headed the hospital's Medical Unit, managed the various facets of supervising, and ensured proper follow-up of all activities and policies.
• Levered solid analytical skills and proficient use of Microsoft Power BI, practice management software and EMR applications to highlight KPIs for data-driven decisions, resulting in a 90% performance improvement in the.
• Developed root cause reports that addressed problems with customer conversions which successfully revealed insights that boosted conversions by 45%.
• Created interactive and clear 30+ Power BI and Excel dashboards using pivot tables, pivot charts, COUNTIF, VLOOKUP, and Index Match, resulting in a 20% improved user satisfaction rating.
• Played a pivotal role in revamping the hospital's finances by modelling and deploying effective business analytical processes, resulting in a 25% increment in revenue within 3 months

Nigeria

• Clerked patients safely and efficiently, scoring 99% across all spot checks in rotational shifts in obstetrics and gynaecology,
• Received 96% positive feedback from patients and Senior Management in a survey conducted by the medical practice.
• Leveraged excellent interpersonal relationships and communication skills to implement strategies that improved overall patient satisfaction rating.
• Worked alongside various senior doctors while completing several medical placements to complete the housemanship