Chin Chee Seng Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Directly own and manage the relationship with the specified customers with the aim of retaining and growing the revenue and EBITDA generated by those customers.All in all, my goal is to ensure both parties are growing together, in a healthy and win-win situation.My role involves duties as below:• Primary Agency Sales point-of-contact for the accounts and represents the organisation tothe customer and the customer to the organisation.• Develop retention and growth strategies for accounts within the portfolio proactively• Directly responsible for the long-term customer relationship, specifically managing re-negotiation of contracts.• Strong collaboration and matrix/dotted line team with other critical Travelport divisions to ensure smooth development / support• Builds and nurtures business relationships with key decision makers.• Adopts a pro-active stance in account management, looks for new business opportunitieswithin existing accounts and ways of overcoming competitive threats whilst maintainingTravelport profitability.• Responsible for mapping customer requirements to Travelport’s products and services togrow the business.• Responsible for account penetration, sales growth and manages activeCRM pipeline for their account portfolio.

Kuala Lumpur, Malaysia

BirchStreet Systems, Inc. is a leading provider of cloud-based procure-to-pay automation solutions to hospitality, gaming, restaurant, healthcare and other industries.We are proudly serving hotel groups such as Four Seasons, Hilton, Hyatt, Marriott, Starwood and many more.Implementation:1) Meeting key stakeholders via face-to-face and online to understand their requirement and expectation.2) Gather sufficient information from relevant stakeholders and 3rd party service provider, and prepare system setup and configuration accordingly.3) Provides system training and presentation to users and key stakeholders.4) Setting up the system for new/migrated customers on-site and enable the customer to go live with the system.Support:1) Daily support for system configuration and issue cases for customers in Asia Pacific.2) Responding to customers' queries, troubleshoot, configure and provide guidance to aid their daily tasks.3) Escalating and follow up system issues or enhancement requests to L2 support or developer.

Kuala Lumpur, Malaysia

Focus on client retention, satisfaction and upselling.Acts as a bridge between client and internal parties (Ops, FInance etc)Whenever possible, win new clients.

Daily invoice processing, generating internal reports, communicate with vendors to clear outstanding invoices, and ad-hoc tasks from superiors.

Master Of Business Administration - Mba, Business Administration And Management, General

Again, enrolled Part time MBA program with UKM Graduate School of Business to improve myself (and to spend my weekend more productively.

Bachelor In Business Admin (Hons) In Collaboration With University Of Hertfordshire, Business Administration And Management, General

Enrolled the course to utilize my free time at night to enrich myself.