Chingcheh Huang Email & Phone Number

Taipei, Taipei City, Taiwan

• Deliver prompt, solution-oriented support to a diverse clientele spanning 3 different time zones worldwide
• Replicate malfunctioning behaviors and rigorously test solutions to effectively collaborate with the Development and Consulting teams in the debugging process

Bogotá D.C. Area, Colombia

• Provided timely product support to North American customers and troubleshoot technical issues through in-depth testing
• Maintained knowledge base by writing technical articles
• Conducted testing for SW bugs and defects using Mantis
• Streamlined the support process and strengthen client relations

Taipei City, Taiwan

• Conducted SW product testing for SCM engines SO99+ and DCH with Quality Assurance teams in Italy & Spain
• Produced training materials and videos for DCH using Screencast-O-Matic

Taipei City, Taiwan

• Conducted research on market strategy and analyze supply chain of key components for the smartphone industry
• Published 1 news release, 16 research reports and 91 weekly insights on latest smartphone developments focused on CCM technologies, 3D sensing and wireless charging
• Built networks with key ODMs, component suppliers and solution providers in the telecommunications industry

Taichung City, Taiwan

• Provided counseling services under the supervision of the Political Warfare Bureau of R.O.C.
• Arranged meetings, collected data and created reports for the monthly conference
• Supervised execution of counseling work in 10 subsidiary brigades

Boston, MA

• Identified and tested defects for the SO99+ engine with Quality Assurance team in Italy & Spain
• Designed Excel dashboards for 2 clients to track project budgets, Evaluate KPI, monitor multiple project metrics and summarize growth margins over time
• Managed internal (U.S.) and inter-company (Europe) accounting using at least 4 platforms including Quickbooks, Concur, Expensify and Twinfield
• Invoiced clients and tracked incoming and outgoing payments; reviewed AP/AR and cash flow reports on a bi-weekly basis; Approved expense reports and processed reimbursements
• Reduced error and time consumption for monthly book-closing by 30% by streamlining accounting procedure
• Generated lead prospects for company-wide trade promotions which increased response rates by 10%

Greater San Diego Area

• Kept track of club expenses
• Drafted budget proposal
• Event tabling and flyer-making

Beijing, China

• Policy Intern at INBAR working on the climate change project of utilizing bamboo to address the "MAD challenge" posed by climate change: Mitigation, Adaptation and Development
• Policy recommendation on the inclusion of HWP (Harvested Wood Products) with a focus on utilization of bamboo into global carbon accounting under the UNFCCC framework

Lexington, MA

• Designed situational language teaching (SLT) curriculum that involved story-telling, game-playing and singing
• Stimulated children’s interests in Chinese language

Greater Boston Area

• Designed strategies for students to learn Chinese more effectively
• Reviewed class content and assisted students with listening, speaking, reading and writing
• Practiced daily conversations and offered detailed explanations of how Chinese characters evolved
• Helped establish a clear and coherent understanding of Chinese grammar and culture.

Roslindale, MA

• Designed advertisement strategies such as street-tasting which successfully increased customer base
• Managed inventory forecast and sales cycle to optimize customer satisfaction and meet demand

Masters, Pacific International Affairs

Activities and Societies: Finance Coordinator at Development Club

Bachelor Of Arts, English Literature Major; Economics Minor, Summa Cum Laude

Activities and Societies: Omicron Delta Epsilon International Honor Society for Economics, Taiwanese Student Association at UMass Boston.