Serves customers by providing product and service information and resolving product and service problemsAttracts potential customers by answering product and service questions and suggesting information about other products and servicesVideo call and phone call customers to give them information about products and servicesUpdated account information after customer calls for well-maintained data accuracy.Offered detailed product and service advice based on customer needs.Resolved complaints with proactive problem-solving and analysis.Escalated complex issues quickly to supervisors to avoid lost revenue.Maintained working knowledge of available products and services.Registered customer information to maintain accurate records.Took ownership of escalated customer issues and followed through to resolution.Exceeded targets by delivering comprehensive and consistent service.Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.

•Act as first contact between the company and the customer.•Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution•Follow through on customer queries ensuring prompt resolution and feedback to the customer•Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality.•Participate in team initiatives, huddles and activities.•Up sell and cross sell MTN Nigeria products and services •Raising of trouble tickets and service request to ease tracking and resolution of network related issues

Event planning and executionLogistics managementStaff supervision