Chip Simpson Email & Phone Number

North Carolina, United States

Greensboro/Winston-Salem, North Carolina Area

• Support desktop, printers, specialized tablets, specialized barcode scanners, network/telecomm, clinical equipment device integration, server infrastructure outside of the datacenter, and digital video integration/AV support (Surgical Services Operating Room environment including the Center for Applied Learning)• Ensures a timely response to critical needs in the surgical services environment during the scheduled shift and ensure a smooth handoff takes place at the end of each shift.• Works closely with clinical equipment engineers and various ITS teams in troubleshooting complex multi system issues.• Ensure hardware and software is appropriately procured, recorded, tracked, transferred and recycled to maximize software license optimizations.• Ensures that ITS Infrastructure standards are being met. Escalates issues to Senior Surgical Services ITS Operations Engineer or Manager when necessary.• Collaborates with various ITS Project Coordinators and BRM’s for new Surgical projects to identify project scope and project plans to ensure quality work has been provided for the customer.

Reidsville, Nc

Responsible for providing Desktop Support for the client's desktop computing environment including computer hardware, operating systems, peripherals and applications as needed.• Provide desktop technical support in response to IT Service Management (ITSM) support requests.• Support end user questions regarding their desktop environment.• Adhere to client-established methods and procedures for responding to support requests.• Respond to and resolve incidents within established Service Level Agreements (SLA)• Troubleshooting, software installs/fixes, and document resolutions for desktop-initiated requests.• Work on "special projects" as assigned by the client or Corporate Team Lead.• Build, configure and deploy new equipment/upgrade existing equipment for deployment at end user customer location.• Perform basic troubleshooting of printers, copiers, fax machines, and all-in-one units.• Support software installation, remediation and removal.• Adhere to asset tracking, ticketing and other processes/procedures defined by the client.

Greensboro/Winston-Salem, North Carolina Area

Responsible for providing Desktop Support for the client's desktop computing environment including computer hardware, operating systems, peripherals and applications as needed.• Provide desktop technical support in response to IT Service Management (ITSM) support requests.• Support end user questions regarding their desktop environment.• Adhere to client-established methods and procedures for responding to support requests.• Respond to and resolve incidents within established Service Level Agreements (SLA)• Provide input to the team leader on the effectiveness of client desktop support system methods and procedures as part of the continuous service improvement initiative.• Troubleshooting, software installs/fixes, and document resolutions for desktop-initiated requests.• Work on "special projects" as assigned by the client or Desktop Team Lead.• Identify workstation software improvements and enhancements.• Train users to utilize the workstation software efficiently.• Help maintain and update desktop software operational methods and procedures.• Use of remote control tools to resolve issues for customers located outside of the corporate campus.• Build, configure and deploy new equipment/upgrade existing equipment for deployment at end user customer location.• Perform basic troubleshooting of printers, copiers, fax machines, and all-in-one units.• Support software installation, remediation and removal.• Adhere to asset tracking, ticketing and other processes/procedures defined by the client.

Winston Salem, Nc

Responsible for providing Desktop Support for the client's desktop computing environment including computer hardware, operating systems, peripherals and applications as needed.• Provide desktop technical support in response to IT Service Management (ITSM) support requests.• Support end user questions regarding their desktop environment.• Adhere to client-established methods and procedures for responding to support requests.• Respond to and resolve incidents within established Service Level Agreements (SLA)• Provide input to the team leader on the effectiveness of client desktop support system methods and procedures as part of the continuous service improvement initiative.• Troubleshooting, software installs/fixes, and document resolutions for desktop-initiated requests.• Work on "special projects" as assigned by the client or Desktop Team Lead.• Identify workstation software improvements and enhancements.• Train users to utilize the workstation software efficiently.• Help maintain and update desktop software operational methods and procedures.• Use of remote control tools to resolve issues for customers located outside of the corporate campus.• Build, configure and deploy new equipment/upgrade existing equipment for deployment at end user customer location.• Perform basic troubleshooting of printers, copiers, fax machines, and all-in-one units.• Support software installation, remediation and removal.• Adhere to asset tracking, ticketing and other processes/procedures defined by the client.

Greensboro/Winston-Salem, North Carolina Area

• Assist customers with computer peripheral purchases, computer builds, and computer questions.• Assess and repair issues with out of warranty systems.• Process warranty and extended warranty repairs. • Facilitate outside vendor warranty and extended warranty systems.

Greensboro/Winston-Salem, North Carolina Area

Responsible for obtaining records for counsel for trial in class action litigations.• Review interrogatories, medical, social security, prescription, and other records or notes to locate physicians or facilities that are in possession or know where additional medical records are located.• Retrieve, unitize, and analyze all records for treatment, dates, and medical conditions.• Prep documents for imaging through IPRO. Code and index documents according to clients request.• OCR documents, and perform quality control before providing records to plaintiff and defense counsel.