I oversee the implementation and optimization of advanced software solutions tailored for the tourism, travel, and logistics sectors. Specializing in truck and bus transportation, I lead a dedicated team to enhance operational efficiency, drive strategic growth, and ensure exceptional service delivery across the region

Develop pricing models using AI algorithms to optimize business revenue and profits. Analyze market trends and competitor pricing strategies to identify pricing optimization opportunities. Collaborate with cross-functional teams to develop and execute pricing strategies that align with the companys overall business goals. Develop and maintain relationships with key stakeholders including suppliers, partners and customers. Conduct regular performance reviews to evaluate the effectiveness of your… Show more Develop pricing models using AI algorithms to optimize business revenue and profits. Analyze market trends and competitor pricing strategies to identify pricing optimization opportunities. Collaborate with cross-functional teams to develop and execute pricing strategies that align with the companys overall business goals. Develop and maintain relationships with key stakeholders including suppliers, partners and customers. Conduct regular performance reviews to evaluate the effectiveness of your pricing strategy and make necessary adjustments. Ensure pricing strategy complies with regulatory requirements and industry standards. Manage a team of pricing analysts and data scientists to ensure pricing models are accurate and up to date. Show less

Managed GPS fulfillment and fleet operations across Gujarat, ensuring efficient work allocation, technical issue resolution, and customer satisfaction. Coordinated with central teams for inventory, payments, and troubleshooting. Led a team to oversee GPS installations, repairs, and compliance, ensuring smooth day-to-day operations. Monitored performance to enhance productivity and reduce errors. Handled partner support, service scheduling, and operational planning while maintaining departmental… Show more Managed GPS fulfillment and fleet operations across Gujarat, ensuring efficient work allocation, technical issue resolution, and customer satisfaction. Coordinated with central teams for inventory, payments, and troubleshooting. Led a team to oversee GPS installations, repairs, and compliance, ensuring smooth day-to-day operations. Monitored performance to enhance productivity and reduce errors. Handled partner support, service scheduling, and operational planning while maintaining departmental compliance and managing budgets. Show less

Managed daily operations, including delivery routes, employee assignments, and promotions. Conducted quarterly performance reviews with actionable feedback. Developed policies for continuous improvement and ensured excellent customer service to boost satisfaction and loyalty. Handled corporate travel arrangements and vendor relations across air, hotel, bus, and taxi services. Coordinated with government departments for operational support. Led transport management, optimizing performance and… Show more Managed daily operations, including delivery routes, employee assignments, and promotions. Conducted quarterly performance reviews with actionable feedback. Developed policies for continuous improvement and ensured excellent customer service to boost satisfaction and loyalty. Handled corporate travel arrangements and vendor relations across air, hotel, bus, and taxi services. Coordinated with government departments for operational support. Led transport management, optimizing performance and profitability. Managed fleet operations and maintenance plans. Oversaw client acquisition, maintained strong relationships, and explored new market opportunities to drive business growth. Show less

Worked with major IT clients (TCS, IBM, Collabera, Mphasis) to provide employee background check services. Led a team of 20-25 agents, driving client satisfaction by resolving issues promptly. Managed product documentation reviews, approvals, and validations. Conducted weekly team reviews, motivated members to meet goals, ensured staff retention, and fostered skill development while tracking team performance.

Processing and logging incoming calls into CRM system. Identifying customerneeds. Forwarding and escalating Inquiries to relevant individuals anddepartments. Contacting customers to give them accurate feedback on theprogress of their inquiries. associated Client: HITACHI INDIA PRIVATE LIMITEDPerformed data entry operations to update database with customer responses.Tracked and analysed reports to determine needed improvements.