Chirag Dasani Email & Phone Number

Perth, Western Australia, Australia

In my role as a Peer Support Advisor at Crown Resorts in Perth, Western Australia, I provided confidential emotional and practical support to employees navigating personal or work-related challenges. I guided individuals through difficult situations, helping them manage stress and access necessary resources for their well-being. Additionally, I led a team of Peer Support Officers, overseeing their training, development, and day-to-day operations to ensure they were fully equipped and supported to offer compassionate, effective assistance to their colleagues, fostering a resilient and supportive workplace environment.

Perth, Western Australia, Australia

In my role as the Learning and Development Coordinator at crownperth, I led the implementation of training programs for gaming and hospitality staff, focusing on enhancing customer experiences and ensuring compliance with industry standards. By conducting rigorous training sessions and providing targeted coaching, I played a pivotal role in upholding the standard of service delivery and fostering strong partnerships with key stakeholders.

United Arab Emirates

I provided professional, practical, and emotional support to Emirates Group/ Dnata staff and their dependents. I managed a diverse range of cases on behalf of the client, collaborating with key stakeholders both within and outside the organization. Continuously assessing, creating, and delivering Employee Assistance Educational Programs for various internal departments was among my managerial responsibilities, ensuring that the information remained current and accessible to a multicultural audience spanning different job levels within the Emirates Group, all in alignment with corporate objectives.I ensured discreet, short-term emotional and practical assistance to employees and their dependents while safeguarding their confidentiality in a respectful and professional manner. My capacity to work independently and interact effectively with individuals from diverse cultures and at all organizational levels proved to be a critical asset. Leveraging my experience of operating within a large, culturally diverse organization, I efficiently engaged with a wide range of internal stakeholders, including HR Business Partners, various departments, legal, and medical services.Furthermore, my role entailed employing effective influencing skills to help resolve conflicts and facilitate pre-booked mediation sessions among relevant parties. Beyond my core responsibilities, I conducted Employee Assistance Inductions for a multicultural audience within the Emirates Group and occasionally delivered other Employee Assistance-related presentations as needed.

Dubai, United Arab Emirates

In my capacity as a core team member collaborating with Ecole Hoteliere de Lausanne (EHL) for the Hospitality Learning Partner (HLP) program, my focus was on the development and maintenance of tools and resources. Drawing upon my HLP qualification from EHL, I integrated various media formats and utilized advanced curriculum design techniques. These resources were instrumental in delivering courses aimed at cultivating a hospitality ethos within the Emirates group.I worked closely with subject matter experts to conduct needs assessments and gap analyses, pinpointing areas for enhancement. This led to the creation and implementation of customized learning solutions tailored to the specific requirements of the Emirates group. Additionally, I oversaw logistical aspects, including setup, scheduling, and resource allocation, to ensure the smooth execution of learning initiatives.My involvement in the Hospitality Learning Partner program significantly contributed to elevating the hospitality standards within the Emirates group. Beyond theoretical curriculum design, my role encompassed the practical implementation and coordination of training activities. This comprehensive approach had a tangible effect on nurturing a hospitality-driven culture within the organization, thereby bolstering the Emirates group's competitive edge in the hospitality sector.

Emirates Headquarters

In my capacity, I was tasked with the vital role of ensuring strict adherence to the airline's regulations and standards in cabin operations. This encompassed not only overseeing the administrative needs of employees but also maintaining and upholding the highest levels of hospitality and customer service excellence throughout aircraft operations.Moreover, my responsibilities extended to close collaboration with the Flight Operations Department, where I played a key role in addressing modifications in service and hospitality procedures. I oversaw every facet of check flights for the cabin crew, efficiently provided both safety and service information, ensured the swift dissemination of critical updates, and assessed employee reports for their impact on the overall customer experience. Additionally, I meticulously managed and updated training syllabuses as needed.Furthermore, I served as a catalyst for improvements within Hospitality and Customer Services Operations, closely monitoring inflight performance through Evaluation Forms and Reports. My contributions extended to the development of educational materials aligned with line standards. I also kept a watchful eye on employee well-being, offering valuable recommendations for improvement programs. It was my primary duty to guarantee that employees received the essential support and guidance required to consistently deliver outstanding service, ultimately resulting in heightened customer satisfaction.

Dubai

In my role as the Service Mentor, I have fulfilled various roles within the training college. I served as a service training mentor for new service trainers, provided training for First-class crew, and acted as the Cabin System Trainer (IT). My responsibilities encompass conducting training sessions for both above-wing and below-wing employees in hospitality and customer service.Additionally, I played a key role in curriculum development and resource creation, as well as maintained communication with management and stakeholders regarding record-keeping and training prerequisites for employees. I actively engaged in the analysis, review, and enhancement of curriculum materials and training resources. I conducted internal audits of training records related to my duties and assessed other instructor-led classes for potential improvements.Furthermore, I took charge of coordinating schedules, including facilities and airline requirements. I facilitated station openings and transitions, providing guidance to agents and evaluating their performance during these transitions.My interaction with trainees involved evaluating their training experiences and identifying their learning needs. I handled administrative tasks to prepare for scheduled sessions, observed instruction using a formal quality assurance checklist, provided ongoing feedback, and established action plans to ensure consistency and accountability across the organization.I also proactively identified and analyzed incident trends or training concerns, taking the initiative to develop recommendations that would enhance training effectiveness and the accountability of frontline agents.Lastly, I focused on building, maintaining, and managing relationships with internal and external stakeholders, aiming to gain insights into work situations that could improve training, policy changes, procedure updates or technological advancements.

United Arab Emirates

In my role as Vice President and Events Manager, I played a pivotal role in transforming the club, enhancing its appeal for over 20,000 members. I spearheaded the development of a distinctive brand image, actively contributing to the creation of the FACE website and introducing the Emirates FACE club card. Through strategic renegotiation of existing contracts and the acquisition of new ones, I ensured favorable terms for the club. Notably, I orchestrated a series of successful events at prestigious venues such as Atlantis, Le Meridien, Jumeirah Beach Hotel, Madinat Jumeirah, and Shangri-La, including the widely acclaimed Emirates Ball. My responsibilities extended beyond event management; I provided valuable guidance and support to committee members, offering constructive feedback on both team and individual performance.Maintaining transparency and collaboration, I kept Emirates management well-informed about all proposals and ongoing projects. Recognizing the importance of member feedback, I actively sought input from club members, subsequently sharing this valuable information with the committee to stimulate creative ideation and improvement initiatives. In summary, my multifaceted contributions have significantly elevated the club's profile, fostering a vibrant and engaging community experience.

Perth, Australia

In my capacity as a student advisor, I played a multifaceted role that included: 1. Mentorship: I served as a mentor, providing valuable guidance and support to international students navigating their academic journeys within the university. This mentorship went beyond academics, encompassing various aspects of university life. 2. Club Promotion: Actively, I took on the responsibility of promoting the club and its diverse resources aimed at assisting international students. This involved creating awareness about the club's offerings and ensuring that students were well-informed about the services available to them. 3. Student Comfort: A key aspect of my role was to ensure the comfort and well-being of international students within the university. I made it a priority to create an inclusive and welcoming environment where these students could thrive. Whenever international students required assistance, whether it was related to academic challenges or personal concerns, I was readily available to lend a helping hand. 4. Academic Support: In addition to mentorship, I provided academic guidance. If I observed that a student was falling behind in their coursework, I proactively reached out to them. Depending on their needs, I either offered direct academic support or referred them to the relevant university departments or resources. This holistic approach aimed to address not only academic issues but also the broader challenges that international students might encounter during their studies. Overall, my role as a student advisor was geared towards ensuring that international students not only succeeded academically but also felt fully integrated into the university community, with access to the resources and support necessary for a fulfilling educational experience.

Masters In Accounting

Diploma In Commerce

Certificate Of Secondary Education

Bachelor Of Tourism Management And Marketing

Qualified Learning Facilitator, Workforce Development And Training, Qualified Learning Facilitator

Cert Iv In Training And Assessment, Workforce Development And Training

Qualified Learning Facilitator, Training, Qualified

Tae40122 Certificate Iv In Training And Assessment, Training And Assessment