UK RETAIL DELIVERY LEAD, BT- WALGREENS BOOTS ALLIANCEUK principal lead managing multiple focus accounts across the retail sector. Principal lead for Walgreens Boots Alliance. Managing all delivery resource both onshore and offshore. Responsible for managing a 20 strong delivery team, located both on shore and in India Overseeing a £110M contract with Walgreens Boots Alliance Responsible for hiring delivery resource to manage the customers’ requirements Chair / instigate regular reviews with senior customer representatives Integral in setting and delivering strategic solutions within a digital marketplace Provide HR support / administration ensuring inclusiveness and respectfulness at all levels for assigned staff including hiring, orientation, performance appraisals, mentoring when required, disciplinary actions, transfers, and promotions. Development and maintain strong delivery process and mechanisms Drive to ensure that SLA’s exist across all service platforms and that BAU activities remain within the stated SLA’ Manage the technology direction and tools for the team, ensuring that appropriate standards are set, maintained, followed, and reported on regularly
Listed skills include Project And Programme Management, Prince Practitioner, Msp Practitioner, and Sc Security Cleared.