Chisom David Email & Phone Number

Lagos, La, Ng

Port Harcourt, Rivers, Nigeria

In this role, I provide strategic leadership and technical expertise within NLNG's Digital Innovation & Strategy team, focusing on aligning innovative digital solutions with business objectives and enhancing operational efficiency.• Lead the Digital Capability Development Program, ensuring that employees and teams are equipped with the necessary tools and training to excel in an increasingly digital environment.• Proactively identify and close digital capability gaps, working… Show more In this role, I provide strategic leadership and technical expertise within NLNG's Digital Innovation & Strategy team, focusing on aligning innovative digital solutions with business objectives and enhancing operational efficiency.• Lead the Digital Capability Development Program, ensuring that employees and teams are equipped with the necessary tools and training to excel in an increasingly digital environment.• Proactively identify and close digital capability gaps, working closely with cross-functional teams to implement cutting-edge solutions that drive both productivity and profitability.• Responsible for the creation of Proof of Concept (PoC) proposals, leading the development of new product ideas from initial concept to fully operational solutions. This includes drafting comprehensive requirements management plans, which cover elicitation, scope management, and detailed risk assessments (RAID methodology).• Develop and present executive-level strategic presentations, providing critical insights into digital transformation progress, value delivery, budgeting, and performance management for senior leadership.• Design and implement intelligent control solutions and cognitive optimization tools to improve the health and performance of key organizational assets, leading to significant improvements in operational efficiency.• Collaborate with both internal and external stakeholders to ensure that all digital solutions are scalable, secure, and aligned with the company's broader business objectives.• Responsible for the value sizing and realization of all digital assets and initiatives. Show less

Lagos, Nigeria

As a Senior Technical Support Engineer for Microsoft's Aria Event Analytics platform, I provided expert-level support to global teams responsible for managing telemetry and analytics data from a variety of applications.• Led support operations for Microsoft’s internal analytics tools (Aria and Kusto), troubleshooting complex issues related to data ingestion, storage, retrieval, and visualization across multiple services.• Collaborated with global teams of developers, system… Show more As a Senior Technical Support Engineer for Microsoft's Aria Event Analytics platform, I provided expert-level support to global teams responsible for managing telemetry and analytics data from a variety of applications.• Led support operations for Microsoft’s internal analytics tools (Aria and Kusto), troubleshooting complex issues related to data ingestion, storage, retrieval, and visualization across multiple services.• Collaborated with global teams of developers, system administrators, and program managers to provide real-time solutions to critical issues, ensuring the smooth functioning of telemetry systems and dashboards used by Microsoft teams worldwide.• Played a key role in optimizing data processing and event analytics through close collaboration with Microsoft developers, ensuring that all telemetry data was reliable, accurate, and aligned with defined business requirements.• Published comprehensive guides and technical documentation to assist users in effectively utilizing the analytics tools and troubleshooting issues independently.• Managed and resolved highly technical escalations by creating and assigning tasks via Azure DevOps, working closely with product and engineering teams to resolve real-time issues. Show less

Lagos, Nigeria

During my time at Tek Experts, I provided technical support for Microsoft Dynamics 365 ERP systems, offering expertise to customers across North America.• Served as the primary point of contact for Microsoft Dynamics 365 ERP customers, addressing issues related to both on-premise and cloud-based deployments.• Utilized Kusto query language to troubleshoot complex data and telemetry issues, as well as manage customer data via Azure DevOps tasks.• Delivered advanced troubleshooting… Show more During my time at Tek Experts, I provided technical support for Microsoft Dynamics 365 ERP systems, offering expertise to customers across North America.• Served as the primary point of contact for Microsoft Dynamics 365 ERP customers, addressing issues related to both on-premise and cloud-based deployments.• Utilized Kusto query language to troubleshoot complex data and telemetry issues, as well as manage customer data via Azure DevOps tasks.• Delivered advanced troubleshooting for technical issues, including data analytics, billing configurations, and system visualizations, ensuring all solutions met the stringent requirements of our service level agreements.• Worked cross-functionally with teams across UK, US, Bulgaria, and Costa Rica, ensuring that technical support efforts were seamless and that customer issues were resolved promptly. Show less

Lagos, Nigeria

As an IT Support Analyst, I handled IT operations for FIRST E&P, providing technical support and systems administration services for both the Lagos and Onne offices.• Led the implementation of IT asset management systems, improving the company’s ability to track and optimize the use of its IT resources.• Responsible for the company’s help desk operations using Zoho Desk, ensuring that all technical issues were promptly addressed and resolved.• Managed data backups (Commvault)… Show more As an IT Support Analyst, I handled IT operations for FIRST E&P, providing technical support and systems administration services for both the Lagos and Onne offices.• Led the implementation of IT asset management systems, improving the company’s ability to track and optimize the use of its IT resources.• Responsible for the company’s help desk operations using Zoho Desk, ensuring that all technical issues were promptly addressed and resolved.• Managed data backups (Commvault) and system recovery processes to ensure the protection and availability of critical company data.• Handled the setup and troubleshooting of Skype for Business communication systems, network configurations, and secure print solutions (HPAC Pull Print).• Conducted regular system monitoring, applying OS patches and upgrades to maintain optimal system performance. Show less

Nigeria

Assisted in the development and deployment of an IT based project involving data collation forthe company. I was in-charge of compiling and creating a streamlined Database for easilyaccessing the collated data.

Lagos, Nigeria

Handled the support/Help Desk• Rendered initial troubleshooting and analysis for IT related issues• Developed an inventory system for IT assets.• Involved in the setup and management of the Communication system/Skype For Business• Carried out Network, Hardware and Software troubleshooting