Responsibilities Respond to customer queries via chat and E-mail. Managed client relations and resolved issues as quickly as possible. Handled client complaints and sought timely resolutions. Maintained professional and productive relationships with clients. Addressed technical issues and coordinated with the team to seek resolutions Assist the Escalation team for Cancellation and Refund processing Explain the syllabus to customers and ask developmental questions and assist the customers regarding program change. Holding the shipments according to customer requests. Escalation tickets to the concerned departments. Experience in handling Customer Service Software such as Zendesk and Live chat Capable of handling 6 concurrent chats at a time Built strong and positive relationships with customers by staying polite and helpful throughout interactions.  Stayed up-to-date on product range, changes, upgrades, and developments byreviewing company manuals.

Respond to customer emails and telephone calls to resolve problems such as wrong orders, delivery issues, payments and refund Deliver excellent customer service when offering advice in a professionaland efficient manner. Finding new area and developing customers Selected carriers according to specific customer requirements, arranging costeffective, timely transport provisions Answered customers' questions regarding products, prices and availability.  Delivered performance updates, quarterly business reviews and planning meetings. Communicating with customers for developing new business Shipment planning as well as updating the customers at regular intervals Negotiating with the liners for the best freight charges Managed varied aspects of customs processing, including insurance-claim handling for missing and damaged goods. Collaborated with team members to achieve target results. Preparing quotations & invoices

Liaising on a daily basis with clients, customers and suppliers Coordinating telemarketing activity Assisting the marketing team with day-to-day administration duties Keeping records for financial and statistical information such as budget spreadsheets Controlled calls using established techniques to meet performance targets and maintain sales pressure.  Contacted established customers to propose new offerings and increase revenue. Established appointments for field sales representatives to visit prospective customer locations.  Reached out to contact list to promote products and services. Scheduled phone calls between potential customers and sales representatives. Compiled feedback from customers to identify trends in the market, consumer preferences, or competitor activities.  Responded to a high volume of customer requests daily. Writing marketing emails & sending them to customers & salesprospects Assisting in organizing promotional events Involved in drafting PowerPoint and Word pitches