Chitra Niranjan Email & Phone Number

Richardson, Tx, Us

Plano, Texas, United States

United States

Experienced in orchestrating the program-level service assurance domain, offering comprehensive oversight across the entire project lifecycle from solution development to delivery and deployment in the customer environment. Proactively led Quarterly business reviews with clients to assess project performance and address concerns. Facilitated transparent and effective communication by providing monthly program status updates to EXFO leadership, ensuring clarity on project milestones and challenges. Played a key role in pre-sales activities, supporting the preparation of Statements of Work (SOW), estimations, and initiating purchase orders, showcasing a dedication to delivering accurate and well-defined project scopes.Adept at successfully mitigating customer escalations through prompt resolution and timely communication. Collaborated seamlessly with development, testing, solutions, architecture, and operations teams. Ensured strict adherence to customer compliance requirements and best practices, ensuring the seamless execution of projects within established frameworks. Maintained continuous and effective communication with key stakeholders, offering regular updates on project strategy, progress, risks, and issues, along with well-developed mitigation plans.

Richardson, Texas

Experienced in orchestrating end-to-end program deliveries for applications transitioning to Azure, successfully modernizing and migrating 100 applications within budget over an 18-month period. Adept at managing 4-5 mid-sized to large projects concurrently, each valued at $1-2 million per release, overseeing a total of 5 major releases annually. Skilled in strategically designing comprehensive project and delivery plans to minimize scope creep and ensure the successful execution of complex initiatives. Trusted advisor to clients, specializing in managing intricate projects and cultivating strong relationships with key stakeholders within programs. Proven ability to provide an integrative view and analysis of metrics within programs, contributing to informed decision-making processes.

Dallas

Responsibilities include managing vendor in terms of testing deliverables right from planning to testing completion in compliance with client exit criteria.Mitigated Production risks by working with testing/development/ production teams for immediate resolutions

Dallas/Fort Worth Area

Experienced in managing vendor deliverables throughout the project lifecycle, ensuring compliance with client exit criteria from planning to testing completion. Proficient in developing and implementing solutions to address production issues, conducting root cause analysis for effective problem resolution. Accomplished in implementing process improvements and strategically organizing program resources to drive projects to successful completion. Proactively mitigated production risks by collaborating with testing, development, and production teams for immediate resolutions. Established processes to empower resources to work independently and efficiently.

Dallas

Bangalore , India

Bangalore , India

Bangalore , India

Coimbatore Area, India