Chitra P Email & Phone Number

Bengaluru, Karnataka, India

.

Handling Escalations in-terms of services,logistics and sorting it out with concerned TeamSending Sales, Rental, AMC & FMS Quotations to Customers.Dell Deal registration for locking customer and getting best prices for IT requirement.Coordinating with Logistic Team for DeliveriesGenerate order to increase the business the business preparing- Quptation for high end customerFollowing up with leads closely & giving required back-end supportCreating Quotations,Pitching & briefing about the products to customersOrder Management, Converting Leads to OderHandling customer escalations,finding a solutionRaising Purshase order & Preparing leads closure reportPreparing monthly reports like lead tracker,Quotation tracker,oder tracker,

Account forms (CASA) processing., FD, RDMaintained confidential client details in up-to-date filling system.Assisting Customers over calls, e-mails and Document verification.Interaction with clients and customers for KYC completion.Maintaining couriers and Attending walk-in clients.Vault operating.Preparation of monthly and weekly reports from the extract generated from the Remedy database.Cold callings for the issues of debit card/cheque book/Internet banking/phone banking.Provide services to ATM's, Settlements with checks and cash, adding cash, making sure that ATM's are always working.Verification of cash Receipts and Cash PaymentsEnsure tallying of cashMaintenance and verification of Cash related registers.Handling of ATM complaints. Ensuring the ATM Machines are functioning properly.

Handled Tele-calling also received inbound calls, answer user’s queries, to obtain full understanding of what information is being requested.Responsible for managing all administration activities.Trained the team in resolving customer complaints and queries in coordination with ASMMaintaining database of Customer for Sales Executives.To keep process documentation up-to-date on regular basis.Responsible for Generating leads and converting them into approvals.Reporting Teams Performances on daily basis to the seniorResolving BRE’s queries on applicationsInteraction with clients and customers for KYC completion.

Bachelor Of Commerce (Bcom)

Commerce

Sslc