Chitra Kannan Email & Phone Number

Toronto, On, Ca

Markham, Ontario, Canada

● Collaborate with global and regional business leads to drive implementation and adoption of self-serve analytics, streamline Quarterly Business Review reporting, and identify opportunities for data-driven process improvements ● Translate requirements from internal stakeholders, develop reporting architecture and dashboards showcasing data-driven insights to the client to facilitate proactive asset management decision-making through all levels of the organization● Develop data validation dashboards to identify data quality and/or compliance issues and analyze match results, ensuring smooth data migration● Lead workshops and training sessions to educate internal and external end-users on effective use of Tableau dashboards, Smartsheet automation, and visualization best practices Other Roles/Responsibilities:• Americas Lead, Data Governance Council• Americas Lead, Data Implementation Council• CBRE – Rotman Partnership Liaison

Mississauga, Ontario, Canada

● Reengineered workflow processes by coordinating a team to identify core operational competencies, leverage customer touch points and expand customer acquisition initiatives with an emphasis on performance measurement and continuous improvement; project on track to Improve net margin by 10%

Miami/Fort Lauderdale Area

● Managed User Acceptance and Post Deployment Testing for automated rotation tool, worked with operations, IT, business intelligence, and shipboard departments to deploy tool fleet-wide for crew member assignments; improved scheduling efficiency by 40% and is being extended to sister brands● Collected and analyzed 3 years of incoming and repeat customer calls and duration of interaction; worked with travel operations to confirm assumptions, developed business case to incorporate self-booking feature into website and mobile application and pitched recommendation for approval by senior management● Collaborated closely with executive, marketing and technical colleagues to understand current data usage, future requirements, and improve operational utilization of new guest airline reservation system; benefits of new system on track to yield >USD 3 million in annual incremental revenue

Miami/Fort Lauderdale Area

● Led a team of 3 analysts to determine main drivers of revenue, guest satisfaction and employee engagement, drove discussions with business divisions on tailored measures and KPIs to direct behavior of shipboard personnel to meet objectives; improved fleet-wide guest satisfaction scores by 11%● Managed implementation of the above program on 25 ships and developed guidelines to ensure adherence; accompanied Executive Leadership Team on ship visits to improve employee buy-in● Identified and analyzed opportunities to streamline complaint resolution and compensation procedures and developed performance scorecards in Tableau; reduced expenses for the Guest Care department by 21%

Miami/Fort Lauderdale Area

● Led testing, execution and performance analysis of onboard personalized coupon campaign targeted to over 450,000 guests, generating incremental revenue of nearly USD 200,000 per week● Developed price and demand-based customer segments in Tableau for Faster to the Fun, Carnival’s priority access program; recommended increase in price and allocations, resulting in > USD 750,000 in annual incremental revenue● Collected and analyzed 5 years of data on established and prospective customers, brand awareness, and marketing channels, to develop and implement strategic initiatives to improve sales effectiveness; increased onboard revenue by 8% fleet-wide

New Bern, North Carolina

• Directed the planning and designing of the garden to meet ADA requirements while facilitating efficient production and maximizing total revenue, with an allocated budget of $250,000• Met regularly with an interdisciplinary work group of 6 students from Duke University to monitor progress and recommend improvements

Jamnagar, Gujarat

• Studied the implementation of mechanical sealing plans in pump system technology and the application of steam turbine technology with a special emphasis on governing and control systems• Analyzed overall efficiency and life-cycle costs to help reduce operating costs and improve system reliability of pumping systems• Investigated problems concerned with entrained steam to determine the effect of multiple relays on governing stability and governor inertia

Master Of Business Administration - Mba

● Winner of the McKinsey – Rotman COMPASS case competition 2019, working with the Seniors Services and Long-term Care division.

Master Of Engineering Management (M.E.M.), Engineering/Industrial Management

Bachelor Of Technology (B.Tech.), Mechatronics Engineering, 3.7

Activities and Societies: Robotics Club, Association of Mechatronics Engineers, Planning and Organizing Committee

Master'S Degree, Engineering/Industrial Management