Chitra Krishnan Email & Phone Number

Ann Arbor, Mi, Us

• Implemented Oracle Cloud HCM Recruiting module, ensuring seamless operation for over a year.• Led system configuration, customization, and deployment of HRIS solutions for compliance and alignment with laboratory operations.• Developed and maintained custom Oracle Transactional Business Intelligence (OTBI) reports for enhanced data analysis.

Us

Accomplishments:• Upgraded Oracle PeopleSoft PeopleTools 8.59 to enhance user experience, navigation and search functionality. Successfully completed User Acceptance Testing (UAT) and Disaster Recovery (DR) Testing. • Administered PeopleFluent Recruitment Management System (RMS) for compliance. • Supported implementation of Jobvite Application Tracking System (ATS) at GDLS USA and Canada by mapping fields and requirement analysis for recruitment.• Instituted Train-the-Trainer and Train-the-User program • Administered SAP SuccessFactors performance and learning management systems (LMS). • Established roadmap for enhancements, new rollouts and new features. • Created Goal and Performance review forms for 6,600 employees across USA, Canada and UK which improved user experience and significantly reduced help-desk calls. • Created and maintained a comprehensive course catalog for GDLS USA. • Created libraries and assignment profiles for users to self-assign. • Automated course assignment, and upcoming and overdue email notifications for 5,000 LMS users to support compliance. • Implemented a mentoring program to support 1000 employees. • Built Curricula, loaded courses and generated reports in LMS for 5,000 users. • Created custom certifications to support compliance. • Designed 40 new courses and created 20 SCORM packages using Articulate 360.

Rochester, Michigan, Us

Responsibilities:• Lead configuration, testing, integration, and implementation of new Human Resource (HR) systems, modules, projects, releases, and enhancements.• Provide leadership, guidance and mentorship to team members.• Represent HR and Serve as a key liaison with third parties and other stakeholders • Provide detailed analyses, and develop and implement technical Solutions• Evaluate user needs for state and federal reporting and oversee data integrity• Manage system security, permissions, and access as a HR Data steward• Develop training programs and technical documentation for the end users• Supervise Personnel Records staff and student employeesAccomplishments:• Implemented JDXpert Job description tool, Cornerstone’s Talent Management Suite and integrating with Ellucian HR System.• Worked with functional team members to understand requirements & communicate system capabilities/limitations.• Detailed work with large data sets in Excel, including generating pivot tables and writing formulas to analyze data.• Provided strategic support to HR team in areas of audits, Policies and data collection.• Manage Personnel Records Staff and hired new staff• Analyzed trends in employee turnover, new hires age and skill set. • Collaborated with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.• Streamlined and enhanced the open enrollment process for benefit department. • Merged Academic and University HR data and approved access as a Data steward • Worked with Central IT on various security projects• Developed MS access reports to send State of Michigan Unemployment data.• Organized HR data, tightened data access and approved access as a Data steward.

Lansing, Mi, Us

Responsibilities:• Develop technical solutions using the Software Development Life Cycle.• Identify and resolve system issues.• Support software upgrades and releases for Trust Fund Accounting System (TFAS).• Serve as a Customer Service liaison between State of Michigan and its Vendors.• Facilitate and develop business requirement documents. • Deliver ongoing software support for clients.Accomplishments:• Designed and developed ‘Refunds Outstanding’ report for TFAS clients to reconcile account balance. • Implemented a solution for system errors resulting in uneven distribution of pennies. • Created SQL Scripts, generated reports and letters for benefit claimants and employers. • Created custom reports/inquiries to improve user efficiency.• Designed, developed and documented solutions to implement approved requirements.• Collaborated with different teams of business and IT, to collect data, analyze and understand the information needs of users and the Systems.• Lead developer in maintaining, enhancing, implementing changes, and data analysis for Trust Fund Accounting System.

Rochester, Michigan, Us

Responsibilities: • Evaluate existing HR reports developed in Oracle reports• Design and develop HR Reports using MS Access• Develop training programs and documentation for the end usersAccomplishments:• Analyzed the HR reports and incorporated the HIPAA Rules which protects the privacy of individually identifiable health information.• Created Custom Reports and Forms in MS Access

Rochester, Michigan, Us

Responsibilities: • Lead and manage information technology projects • Provide detailed analyses, and develop and implement technical Solutions• Evaluate business systems and user needs• Install, upgrade and administer application servers• Develop training programs and technical documentation for the users• Supervise staff and student and manage department budgetAccomplishments:• Developed & implemented automated systems to transfer electronic files securely to vendors. The encrypted file minimizes identity theft, increase efficiency and reduces human errors. • Created Cash Flow Projection Model for treasury department to monitor, and optimize the interest earned by the funds of the university• Upgraded and supported Tiscor systems a health and safety management software to comply with U.S Department of Labor. This system reduced paperwork and manual processes.• Created workflows for online ‘leave’ approval to automate, and reduce the response time between application by employee and approval by supervisor. Created a similar workflow for purchase requisition approval • Designed and developed the finance and administration division’s website. Created user friendly online forms for staff that saved time and resources • Implemented Ecommerce solution TouchNet Marketplace for customers to pay bills securely using online credit card payment. • Implemented software solutions such as T2 systems for parking management, ISES for facilities management, and TMA for maintenance management. These systems improved the quality of service to customers through faster response times and better communication. • Developed Oracle reports to export university student, staff and faculty payroll and demographic data to state and federal government • Consolidating and virtualizing servers resulted in significant cost saving of $25,000 and energy saving of 50% for the university

Rochester, Michigan, Us

Responsibilities: • Provide detailed analyses, develop and implement technical Solutions.• Evaluate business systems and user needs in the financial aid office.• Support software upgrades and releases.• Provide technical support and training to users.Accomplishments:• Developed & implemented automated system to award financial aid for winter semesters.• Created an optimized, standardized, and automated system to monitor transfer students that improved data integrity.• Created Views and SQL Scripts to compute satisfactory academic progress to award aid.• Installed, upgraded and administered U.S. Department of Education’s software such as Electronic Data Exchange and EDExpress to transfer and receive Free Application for Federal Student Aid (FAFSA) data.• Pioneered the implementation of Common Origination and Disbursement.

Dalton, Ga, Us

Responsibilities: • Analyze & develop designs, and maintain documentation for applications & data warehouse• Support software upgrades and releases, and provide technical support and training to users• Back up as a database administratorAccomplishments:• Developed reports such as Transfer Equivalency Worksheet, Billing-Invoice for Students, Advisor-Advisee Listing, etc. in Crystal Reports• Created an application to print diplomas using Oracle forms and reports• Created an application for the technical division to collect student information and generate statistical data for the university and the state government • Developed a Data warehouse

Responsibilities:• Develop, modify, and evaluate programs• Work with technical team and business users, and train them in new systemsAccomplishments:Platform: Oracle Developer/2000• Developed and implemented a Shares Accounting and Maintenance System in Oracle, for the processing and maintenance of share accounting detailsPlatform: Visual Basic • Involved in the development of a Medical Insurance Management system. The system is used by the Medical practitioner’s office for billing the insurance companies of the patients.

Responsibilities:• Analyze existing programs and /or formulate logic for new systems• Devise logic procedures, flowcharting, perform coding, and test/debug programsAccomplishments:Platform: Oracle• Developed, implemented and maintained the Personnel & Payroll Information System. The database was managed using SQL & PL/SQL.• Developed, implemented and maintained a Banking Management System

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