WIth more than 20 years of experience as an Executive Customer and Partner Success Leader, I have a proven background in post-sales customer and partner strategy, technical advisory, onboarding, adoption, retention, and service monetization to maximize business outcomes. I have a focus on building impactful partnerships and leading teams by utilizing best practices and emerging trends to successfully deliver customer needs. It is my passion to retain and grow multi-million dollar contracts while supporting organizational growth. Key Achievements Include: ✅ Enabled, standardized, and optimized distributed Customer Success practices with 100+ members spanning 10+ regions and growing, building a solid foundation to scale and grow the multi-million-dollar HPE Greenlake hybrid cloud customers portfolio, including workflow and process standardizations, thought Leadership, and best practices✅ Drove initiatives focused on strategic account planning, customer journey, adoption of services, and engagement processes, resulting in 50%+ NRR growth✅ Reduced customer first time to value by 50% by optimizing onboarding processes and strengthening customer collaboration✅ Utilized innovative methodologies to automate processes and enhance staff training, delivering a 200% increase in the speed of client onboarding✅ Responsible for building and scaling Ayla University, a digital client education and training platform and team supporting employees, customers, and partners that includes 70+ courses, securing 700+ enrollees from 90+ companies in the first 2 yearsContact me through this profile if you wish to connect.