Chitra Madhwacharyula Email & Phone Number

California, United States

Santa Clara, CA, US

New York, New York, US

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner

Bangalore, IN

A founder-first venture partner that supports ambitious, purpose-driven teams with capital, community and operational know-how.

Mountain View, California, US

WomenTech Network is a global platform powered by Coding Girls, Tech Family Ventures and Tallocate promoting diversity in tech, leadership and entrepreneurship.Our events are focusing on diversity talks, networking, interviews and exploration, while connecting female tech talent like engineers, data scientists, designers, product managers and other.

Houston, Texas, US

Managed and Scaled WW Customer Success Center of Excellence for HPE GreenLake to align HPE’s Customer Success practice with the “Everything as a Service (XaaS) model.Responsible for enabling, scaling and optimizing distributed Customer Success teams (100+ members across 10+ regions and growing) to scale and grow the multimillion dollar HPE GreenLake hybrid.

Santa Clara, California, US

• Recruited to lead a team to define Customer Success and ultimately directed the Customer and Partner Success practice for all accounts totaling $1M+ ARR in western U.S, delivering a consistent top performance and.
• Launched initiatives to drive strategic account planning, customer journey mapping, adoption of services, and engagement processes, resulting in NRR growth across major strategic accounts
• Defined client on-boarding and engagement processes across customer and partner tiers, successfully leading engagement, support, training, product delivery, outcomes tracking, account management, and retention
• Developed and implemented a digital customer journey strategy, processes, and playbooks to scale customer and partner success, focusing on the improvement of customer journeys and onboarding experience.
• Created and introduced personalized net promoter score (NPS) and customer satisfaction (CSAT) surveys for strategic accounts.
• Established an organizational focus on the importance of the Customer Success function, working cross-functionally with Solution Architects, Technology Engineers, Sales, and Business Development teams to maximize.

Menlo Park, California, US

• Recruited by the Chairman of the Board with ownership of the $1M P&L, providing strategic direction and guidance to global teams with 40+ resources, including managers and accounts with an annual platform spend of.
• Recognized for continuous top performance and subject matter expertise and identified to serve on the Board of Directors
• Led the complete post-win customer and partner lifecycle, retention, and growth management, overseeing on-boarding, engagement, account management, professional and managed service, revenue retention, support.
• Utilized innovative methodologies to automate processes and enhance staff training, delivering a 200% increase in the speed of client onboarding and reduced first time to value by 50+%

San Jose, California, US

• Promoted to perform as Director of Global Strategic Alliance and served as a key contributor, establishing policies and procedures to support infrastructure, workflows, and metrics supporting organizational top.
• Leveraged white-label software for IBM and other Fortune 500 companies, creating and growing revenue-generating partnerships

San Jose, California, US

• Hired as the organization’s founding Customer Success team member to perform as Director of Customer Success and Education, serving as an integral part of the core leadership team that created and scaled a successful.
• Responsible for building and scaling Ayla University, a digital client education and training platform and team supporting employees, customers, and partners that includes 70+ courses, securing 700+ enrollees from 90+.

Sunnyvale, CA, US

• Functioned as Staff Technical Program Manager for Customer Success and worked closely with customers such as Google, Apple, and Intel, providing technical consulting to ensure the proper use of paid services and.
• Built and led a flagship partner program generating multi million dollars in annual revenue, with $8MM within the first year
• Led offshore partners in the development and management of new services, automation, and integration, establishing a monetized API consulting product, contributing to the increase in number of clients paying for.

Santa Clara, California, US

• Integral part of the Professional Services Group, overseeing complex middleware pre-sales consulting, solution design, business and end-user analysis, technical delivery, new client onboarding, training, account.

Chicago, IL, US

• Designed and sold wireless telephones, base stations, set-top boxes, DVRs, and network equipment; $11B revenue, 53,000 staff.
• Developed alarm database system with a web-based interface for Radio Access Network Alarms of CDMA wireless network.

Stanford Lead, Business Administration And Management, General

Master Of Science - Ms, Information Management And Systems

Master Of Science - Ms, Computer Science

Bachelor Of Science - Bs, Microbiology, Genetics, Chemistry