Chiway San Email & Phone Number

• Work with global teams on configuration requirements, issues and requests.• Manage, lead and configure implementation projects.• Responsible for configuring new enhancements and/or bug fixes.• Help troubleshoot application issues• Ensure solution design is feasible within the application• Review and approve project solutions• Provide subject matter expertise to solve business problems during sales and implementation related projects• Help and advising fellow colleagues on best practices and recommendations

London, Greater London, United Kingdom

• Ensure solution design is feasible within the application• Work with Client Services teams on configuration requirements, issues and requests• Responsible for maintaining Project and Production Environment configuration settings.• Responsible for configuring new enhancements and/or bug fixes.• Ensure the highest possible level of quality for configuration changes through adequate testing• Help troubleshoot application issues.• Provide subject matter expertise to solve business problems• Manage in-take queues from external teams

• Providing technical direction to customers• Engage in technical deployments activities, raise change requests and deploy the application, modules and hardware solutions• Take ownership of escalated deployment issues and see them through to resolution• Customer issue analysis• Support customer user acceptance testing• Application configuration• Post-implementation support/training consultancy• Engage effectively with all areas of Company Sales, Support & Development to ensure the Condeco delivers quality robust services and solutions which are fit for purpose• Creating web-based applications and supporting• Providing technical pre-sales support• SQL scripting and query creation• Database upgrades & SQL profiling for troubleshooting

• Installing Digital Room Signage, Desk Booking Signage, Kiosk, Sensors• Configuring devices for individual clients and applying customised themes if required• Configuring devices with correct URL and applying proxy addresses and certificates if required• Prep and install space management sensors.• Working with gateway devices and configuring using VPN• Diagnosing issues related with software on hardware products• Repairing and flashing hardware devices