Chris K. Email & Phone Number

San Diego, CA, US

United States

Remote

Works with customers to solve issues relating to business operations and use of the GrowFlow software. Using a combination of chat and phone, customer issues are documented and resolved or escalated to the correct channel for further attention. Helping customers with inventory questions, METRC reporting issues, logins, feature requests, bug identification.

San Diego, California, United States

Handles inbound customer calls to troubleshoot and document all reported insulin pump issues as per FDA requirements. Also responsible for troubleshooting and documentation of all Continuous Glucose Monitor issues. HIPPA trained. Provides education to patients regarding cartridge loads, pump use, site insertion, infusion sets, insulin delivery amount.

Greater Denver Area

Through chat/live phone interaction I provided superior customer support with access issues including Autodesk Account access, Software access, licensing access, downloads, updates, user assignments, contract management, subscription management, product errors and account sync issues. Also responsible for E-store questions, student issues, Over-the-Phone.

Greenwood Village, CO

Delivered excellent customer support by solving a variety of issues through email and chat. Held a 100% customer satisfaction rating for 3 months and obtained an average customer rating of 95% over the past year (Zendesk). Attended several customers and issues simultaneously while ensuring each ticket was completed in a timely manner. Monitored and.

Greater San Diego Area

Collaborated with editors, associate producers, and production assistants to produce commercial and legal video and animation work. Improved customer experience by identifying needs, resolving complex issues, and delivering work under tight deadlines. Provided and accepted constructive feedback with team to create the best final product possible for.