Chris K. Email & Phone Number

San Diego, Ca, Us

United States

Remote

Works with customers to solve issues relating to business operations and use of the GrowFlow software. Using a combination of chat and phone, customer issues are documented and resolved or escalated to the correct channel for further attention. Helping customers with inventory questions, METRC reporting issues, logins, feature requests, bug identification and resolution. Worked with multiple teams and team members when troubleshooting complex and layered issues to ensure successful implementation of bug fixes and software updates.

San Diego, California, United States

Handles inbound customer calls to troubleshoot and document all reported insulin pump issues as per FDA requirements. Also responsible for troubleshooting and documentation of all Continuous Glucose Monitor issues. HIPPA trained. Provides education to patients regarding cartridge loads, pump use, site insertion, infusion sets, insulin delivery amount confirmation, fill estimates, bolus and basal rates, profile setting, etc. Provides troubleshooting for all pump related issues including occlusions, inaccurate BG reading, broken screen, etc. Trained with Whatmom intake scripts to ensure QA and QM compliance. Responsible for creating replacement orders, supplying tracking information and return requests. Trained on escalation protocols for patients that require on site training or further consultation with their health care provided (HCP).

Greater Denver Area

Through chat/live phone interaction I provided superior customer support with access issues including Autodesk Account access, Software access, licensing access, downloads, updates, user assignments, contract management, subscription management, product errors and account sync issues. Also responsible for E-store questions, student issues, Over-the-Phone payments (MOE), invoicing, order corrections, scheduling call backs for technical support and proper escalation of issues. Actively engaged in work culture and have been taking special assignments from Portland to introduce new Autodesk hires to our global team via Zoom meetings. Key Accomplishments:Part of the first team at Autodesk to introduce full phone support to Autodesk customers. Maintained a high commitment to the quality of support given to each customer. Stepping in as a team player and contributing to the overall success of Client Services through direct opinion sharing, constructive and informative feedback, and taking part in special assignments.

Greenwood Village, Co

Delivered excellent customer support by solving a variety of issues through email and chat. Held a 100% customer satisfaction rating for 3 months and obtained an average customer rating of 95% over the past year (Zendesk). Attended several customers and issues simultaneously while ensuring each ticket was completed in a timely manner. Monitored and repaired servers running email clients, browsers, and mobile devices via Code Igniter, AWS, and MacStadium. Generated daily and weekly reports about issues and resolution methods. Identified bugs, created hotfix tickets, and QA’d fixes before deployment. Created team documentation and built Zendesk macros that are now part of standard customer support training. Wrote detailed instructions for on-boarding new support team members. Crafted and deployed customer-facing notifications to increase satisfaction due to proactive communication. Worked independently, often remotely, and resolved reported issues with minimal support.

Greater San Diego Area

Collaborated with editors, associate producers, and production assistants to produce commercial and legal video and animation work. Improved customer experience by identifying needs, resolving complex issues, and delivering work under tight deadlines. Provided and accepted constructive feedback with team to create the best final product possible for clients. Supported 3D model development and subsequent animation of 3D models. Served as court-certified videographer and performed numerous video depositions, installed and broke down equipment, and synchronized video to court transcripts. Assisted attorneys with trial preparation by developing trial exhibits to motions and organizing documents. Created several forensic accident reconstruction animation projects that resulted in positive verdicts for clients. Consulted company on new logo and website creation that resulted in more business and clearer branding.