Sourced and secured optimal restaurant management software programs including POS, payroll, reservation and tip management platforms and wrote an accurate zero budget for future projects due to open in 2020.

Restaurant General Manager and Events Director. Created events program and led team in selling and executing events while operating 19,000 square foot multi-dimensional athletic space and European café. Cultivated brand and revenue awareness and client relationships resulting in repeat clients.

Hand selected to ensure the successful opening of chef and restaurateur Mike Isabella’s Isabella Eatery—a 41K square foot food hall comprising nine distinct eateries plus cocktail bar and private dining space within Tysons Galleria complex—I worked closely with senior business and project leaders to establish and execute strategic plans for concept design, staffing and training, system implementation, and business development.My most notable contributions included:• Sourcing, screening, and hiring 150+ hourly team members, from servers to managers, assembling and developing dedicated, highly capable team prior to opening.• Authoring training manuals for multiple positions, with documents subsequently implemented across the organization.• Developing customized database systems for 12 revenue centers using Micros POS, and spearheading the implementation and testing of all preliminary systems.• Connecting with more than 100 local businesses to generate buzz prior to launch and lay the groundwork for future business partnerships.

Entrusted to oversee the opening and daily operation of Mike Isabella’s trio of Arlington concept restaurants—Kapnos Taverna, with Greek-inspired fare; Yona, featuring Japanese-Korean cuisine; and Pepita, a Mexican cantina—I set the pace for restaurant startup and operation with responsibility for staffing, training, and supervision; policy and procedure development; business systems administration; and profit and loss management.My most notable contributions included:• Meeting all targets within a challenging, expedited nine-month launch schedule, from space design to opening, and playing a pivotal role in guiding the initial 4-6 weeks of operation.• Directly and indirectly managing a staff of 125+, providing motivation and support to inspire a best-in-class experience.• Routinely meeting budget targets by minimizing operating costs and improving manager understanding of cost controls for ordering and labor management.• Addressing the off-peak hours slowdown by leading a revenue initiative in partnership with local businesses.• Sourcing and securing optimal restaurant management software to support a multi-unit operation.• Fostering company growth of more than 70% throughout my tenure with MIC.

Providing direction and leadership to multiple units of this DC restaurant group—including Ted’s Bulletin 14th St, Matchbox Capitol Hill, Matchbox 14th St, and Ted’s Bulletin Capitol Hill—I set business standards and goals in line with larger group objectives; hired, trained, and supervised teams of 80+; controlled supply and equipment inventories; analyzed bottom-line performance; and introduced measures for cost reduction.My most notable contributions included:• Owning training program design and results, creating and facilitating hands-on learning opportunities enabling quick ramp-up and long-term success for employees at all levels.• Playing a key role in the opening of multiple first- and second-line concept expansions in a growing organization, and engaging staffing outreach initiatives to scout and retain hardworking employees.• Achieving targets for cost reduction in front and back of house through improved inventory controls and ordering standards

In this role, I provided impeccable service to patrons of one of largest multi-concept restaurant groups nationally and located within the busy continental downtown area. Beyond ensuring a top-notch guest experience from initial welcoming through meal service and departure, I also presented information on menu offerings, advised on drink pairings and promotions, executed orders in coordination with back of house teams, and processed transactions using our POS system.My most notable contributions included:• Promoting guest loyalty by facilitating a personable, memorable dining experience.• Maximizing revenue opportunities by effectively implementing food and drink promotional programs.