Chloe Irwin Email and Phone Number

- Supporting in the design and build of a proprietary dashboard application.- Creating and maintaining live bespoke web-based dashboards.- Supporting the development of internal tools and APIs.- Uploading, extracting, and manipulating data in the database application.- Investigating ad responding to technical queries.- Performing ad hoc requests for clients which included data manipulation andreconciliation.- Providing regular status updates on client deliverables.

- Managed numerous Natural Hazard Home insurance claims.- Worked closely with all stakeholders to clarify cause of damage.- Experience and ability in discussing and actioning sensitive informationeffectively.- Documenting all customer interactions with strict adherence to confidentialityagreements, policies and procedures.- Negotiated work plan and timescale with subcontractors on behalf of client.- Designed and implemented various policies and procedures for claims.- Analysed reports, quotes, and tenders to make informed, data-driven decisionswith adherence to the clients chosen policy.- Liaised with clients and contractors in a courteous, professional manner.

- Developing and publishing reports for a cross functional ERP team.- Manipulating and extracting data from SQL databases to migrate to a new oracledatabase.- Designing and running macros into ECQ reports for multiple departments andpublishing them to an online dashboard.- Working closely with senior staff from multiple departments to gather data tocreate visualisations.- Working with consultants to produce reports for actionable insights.- Creation of ERP system roles and processes, using system process modeller.-Monitoring a company-wide ticketing system & completing tickets regarding ITissues assigned to me from staff throughout the company.