• Led a team of 9 with the Store Manager and Optometrist to provide outstanding customer service.• Delivered weekly updates to all staff on operations, store metrics, and weekly sales goals.• Used data in the executive summary, NPS reporting, and firsthand customer commentary to find ways for improvement.• Successfully managed the Optical store and Optometrist's office for up to 2 weeks while the Store Manager (SM) was on RDOs or leave.• Conducted intake interviews and filter applications for SM when recruiting new staff.

• Accurately interpreted all types of optical prescriptions and provided quotes to customers based on their optical needs and eye history.• Processed orders and direct billing to insurance companies for glasses, contact lenses, and eye exams.• Received and quality-checked orders, including spectacles for distance, reading, bifocal, and multifocal lenses.• Performed administrative duties for the Optometrist - Scheduled, contacted and checked in patients for Eye Exams (conducted COVID-19 assessments)

• Educated local and international travellers of the significance of First Nations artists in British Columbia.• Provided knowledge of artists we represent, their histories, and the significance of symbols and animals seen on jewelry, carvings, and sculptures.