Chloe Langan Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

AI and Innovation consultant working the Digital Innovation team. Helping to come up with innovative solutions to clients' problems focusing on the intelligent use of data, AI and automation.

London, England, United Kingdom

Natural Language technologies expert, assisting and championing the use of natural language technologies such as chatbots, intelligent contact centres, natural language processing, and emotion analysis.Projects I've worked on include leading the discovery, design and development of an Amazon Connect implementation for a large scale high security contact centre with 600 agents, 200 phone lines, and 9 chatbots. I designed additional functionality such as automated call back systems, AWS… Show more Natural Language technologies expert, assisting and championing the use of natural language technologies such as chatbots, intelligent contact centres, natural language processing, and emotion analysis.Projects I've worked on include leading the discovery, design and development of an Amazon Connect implementation for a large scale high security contact centre with 600 agents, 200 phone lines, and 9 chatbots. I designed additional functionality such as automated call back systems, AWS lex bots with interactive suggestion buttons, and emergency messaging systems. Show less

London, United Kingdom

Working to help deliver digital transformation within the private and public sector and provide cutting edge technology solutions that solve problems they are facing. Highlights include: Led the design and creation of a disaster recovery contact centre in Amazon Connect, successfully serving 24 clients and 55 agents in 5 days. Developing a door-opening consulting proposition helping companies to use natural language technology to improve their automated communication… Show more Working to help deliver digital transformation within the private and public sector and provide cutting edge technology solutions that solve problems they are facing. Highlights include: Led the design and creation of a disaster recovery contact centre in Amazon Connect, successfully serving 24 clients and 55 agents in 5 days. Developing a door-opening consulting proposition helping companies to use natural language technology to improve their automated communication. Creating a chatbot strategy for the company, to drive focus and clarity around the new technology to take to our clients.Worked on the Chemistry initiative to bring together clients, charities, regulatory bodies and Fintechs to develop innovative solutions to important societal issues in Financial services; including the gig economy, high-cost short term credit, pension transparency. Show less

London, England, United Kingdom

Edinburgh, United Kingdom

Ran a café outlet and led a team of 8 people, including designing and creating promotion campaigns, dealing with customer service issues and complaints, and keeping a motivated and fun working environment . Our work in these areas allowed us to beat our sales targets by the most out of 18 outlets during the Fringe Festival.

Edinburgh, United Kingdom

In Explore learning I tutored children between the ages of 4 and 14 and of many abilities, including those with neurodivergence such as Autism, Dyslexia, ADHD. Each tutor takes a group of 6 children and helps them with work they complete on a specialised computer program as well as keeping them focused and motivated to learn.

Ma (Hons), Linguistics, 1St Class Honours

Activities and Societies: Design Society, Yoga, Art Society, Worked on the 'Drawbot' Project with 4 others in Design Soc which draws.

Intenational Baccalaureate, Maths, Biology, French, Design Technology, Economics, English Literature And Language, 40 Points

Activities and Societies: Presented an app design to the Nokia HQ in Helsinki, Finland and shown concepts and designs by their lead team.