Chloe Mason Email and Phone Number

• Work with the local business contacts to ensure their operational needs are delivered in line with agreed service standards. • Monitor and review agreed SLAs with the business and ensure appropriate two way communication is established and feedback on performance is received and acted upon. • Establish regular forums with customers to identify new services that could be offered to clients.• Encourage the on site teams to identify and suggest ways, both proactively and in response to client requests, in which FM can help business units address their requirements.• Monitor and address persistent problem areas and seek new methods of working to ensure service improvements are achieved. • Ensure compliance with all relevant aspects of health and safety, environmental and building and workplace regulations• To lead the IFM service teams, directing and managing the service delivery across the region in line with client expectations, considering potential innovative improvements where relevant.• To oversee the continuous improvement of the facilities management communications plan – considering all relevant manner and level of communications required.• To oversee, monitor and support the clients Business Continuity Plan as and where appropriate.• Oversee the workflows and procedures including delivering financial outputs and developing project analysis as necessary• To manage a proactive positive Health & Safety Culture and ensure consistent standards are maintained. • To oversee the development of tools to manage, encourage personal growth and drive a positive, committed culture within the Workplace Team to meet and exceed required expectations.• To assist with engaging with, influencing and driving continuous improvement of key stakeholders within other Mitie disciplines delivering clear guidelines on expectations.

• Ensuring co-ordinated approach to the development of Integrated Facilities Management (IFM) contracts for Landscape, Pest and Waste management business.• Driving continuous improvement and innovation to grow our business sector• Acting as an escalation point of contact for key stakeholders and facilitating timely responses to our client base.• Ensuring businesses understand their commercial models, questioning and challenging both the businesses and IFM to ensure sustainable contracts moving forward.• Operationally to understand KPI and SLA’s assigned to specialist services, assuring they are achievable• Working and influencing the business to improve operational service delivery• Key point of contact for IFM during the Sales and Mobilisation to ensure we deliver what has been sold, clarifying any grey areas to operational and commercial models so we can move to business as usual seamlessly

• Heading up Account Managers in our commercial client division and Mobilisation Managers• Developing new relationships to ensure successful mobilisation and transition of internal Mitie clients and external clients• Developing and mentoring a young team• Proposing and submitting strategic waste management plans• Preparation and maintenance client budgets for waste• Full compliance with current and future regulations• Working with clients to design and implement KPI and SLA’s• New business sales

• Heading up Account Managers in our commercial client division • Developing and mentoring a young team• Proposing and submitting strategic waste management plans• Preparation and maintenance client budgets for waste• Full compliance with current and future regulations• Working with clients to design and implement KPI and SLA’s• New business sales

Work in partnership with my clients to offer an innovative approach to waste management nationally in the UK, I focus on improving recycling services which will also reduce the spend on waste disposal and deliver environmental benefits, including focusing on increasing recycling rates, further landfill aviodance and waste reduction.I also work on recycling projects with my clients that strategically look at bin and waste provisions across the contract to insure a fully utilised and operate a lean waste management contract