Chloe Mcdowell Email & Phone Number

• Complete notifications, case investigations, and contact tracing for Ohio University faculty, staff, and students that test positive or are contacts of a positive COVID19 case on behalf of Ohio University and the Athens City/County Health Department• Document all outreach to individual cases, including e-mails, phone, and text in institutional as well as state health databases• Provide referrals to support and resources for any challenges that may develop as a result of quarantine or isolation• Manage an active case load of up to 80+ cases and ensure all impacted individuals are aware of quarantine or isolation expectations and requirements for clearance to return to campus• Adapt quickly to ever changing knowledge and federal, state, and local health official guidance, official orders, and ensure protocols comply with the most up to date information.• Manage incoming call queues and line availability via Cisco Finesse and Cisco Jabber applications• Monitor and manage compliance cases tied to institutional testing, quarantine, and isolation requirements

• Provide after-hours assistance, referrals, support, and act in a key decision-making role during crisis for customers, staff, and stakeholders during on call situations• Supervise, evaluate, and support a staff of 18- including facilitating weekly staff meetings and professional development opportunities• Provide exemplary customer service via all in person, phone, and e-mail communications• Ensure open spaces are clean and available for use by a new resident, mediate conflict, and marking requests for prioritization as necessary to ensure a safe and healthy living environment for all residents.• Plan and facilitate staff growth and development • Recruit future residents via participation in and assistance with prospective and new student programs.• Complete customer retention efforts via appropriate programming and holding customers and staff alike accountable for actions and commitments• Coordinate the completion of scheduled health and safety checks each term and on an as needed basis • Assist in document development, including updating the standards, agreements, and protocols• Make elevated crisis management decisions as required during periods of limited staffing• Create and develop a community focused on academic success through engagement of stakeholders in decision making and implementation processes

• Directly supervise and evaluate a staff of 8 and plan for and facilitate staff growth and development both in and out of weekly staff meetings• Serve on departmental and divisional committees with focus areas including employee recruitment, diversity and inclusion, and staff training and development• Act in a triage capacity as a point person for any issues that may arise in the absence of staff on an as-needed basis• Ensure customer and employee meet expected standards and ensure accountability• Participate in the RD on Duty emergency and crisis response rotation in order to provide after hours crisis support for customers.

As Resident Director, I directly 12 student staff members, ensured the completion of their day to day work in the building, advised a hall council, and ensured the smooth operation and maintenance of the building and its community. I also supervised a Graduate Resident Director and indirectly supervised their 9 student staff, approximately 180 students, and a first generation student specialized living experience. I sat on department teams, including Resident Assistant Recruitment & Selection and the Resident Assistant Training. Finally, I represented the department on other teams, including a team created to plan and ensure the future of the campus food pantry.

As the Residence Director of Corr Hall & Villa Theresa Hall I oversaw an area consisting of approximately 300 first year residents, supervised 8 Resident Assistants, and advised a hall council. In addition, I worked as a part of a weekly duty rotation approximately 3 to 4 times per semester. I served as a conduct hearing officer for my area and campus coverage as needed. I also served as a member of the RA Recruitment and Selection Committee and assisted in the recruitment of a competitive and diverse applicant pool. Finally, I developed and piloted a First Year Experience course/program piloted within the ACE program over the 2015-2016 academic year.

Easton, Massachusetts

As Assistant Area Coordinator I assist the Area Coordinator with the management of a townhouse-style upperclassmen residence area with 500 residents. This includes supervising Resident Assistants, advising the Town House Association (Hall Council), area wide programming, and other duties as assigned.In my role as Housing Assignments Coordinator I approve and process room changes, place 100+ students returning from abroad in housing, and plan and execute the campus housing lottery for 2100+ residential students.

Cambridge, Ma

Assist with day to day office functions, including communication with employers and students, customer service, and assist with major events including career fairs and on campus interview dates.

I acted as the co-adviser for the campus wide programming body at Boston University. Additionally, I was responsible for signing off on paperwork, including financial and event space documentation, for numerous student groups as Programmer of the Day. Finally, I was responsible for planning, assisting with, and staffing numerous events for both the Student Activities Office and the Programming Council, including Weeks of Welcome and Senior Week.

Boston, Ma

I worked with the Office of the Dean of Students and the Office of New Student Programs to create a Freshman Success Series, workshops geared to provide incoming freshmen with information about a variety of resources at their disposal, provide them with information about the institution, and connect them with one another. I was also responsible for gathering and compiling information relevant to student parents for use in a future resource publication.

Responsibilities include advocating for students, acting as a student voice regarding University policy, being a liaison between the President and the Senate, acting in the President's stead in his absence, advising the USG President, consulting with the Chief of Staff, the President, and the Executive Cabinet, and more.

Manage the day to day operations of the Student Senate, knowledge of parliamentary procedure, and represent students in meetings with administration on a variety of topics from budgetary to campus policies.

Responsible for the internal communications of the Student Senate & presiding over committee meetings. Learned parliamentary procedure. I was also responsible for meeting with administration over issues regarding campus policy as it arose, as well as advocated for higher education funding as a project adopted by the Committee. I also played a major role in the re-writing of our governing documents, and getting them approved by student referendum as well as the full Senate.

Answering phone calls & inquiries, preparing materials for Orientation, help registering students using VisualZen systems, and making the transition from high school to college easier for incoming students & their parents.

Master Of Education (M.Ed.), Higher Education Administration

B.A, Political Science

Activities and Societies: Undergraduate Student Government, Public Higher Education Network of Massachusetts, Honors ProgramRecipient.

High School Diploma