Chloe Phillips Email & Phone Number

• Supporting the team and department in helping achieve all of our service and operational KPI’s.• Learning and progression towards developing underwriting knowledge and skills.• Delivering a market leading customer service for assigned caseloads.• Working with Team Leaders & Regional Team in delivering the team and department’s performance goals aswell as enhancing our proposition to support winning and retaining key accounts. • Contributing towards financial results by supporting new business, cross selling, retention & rate and customer probability plans.• Contributing towards loss ratio control by effectively adhering to company’s plans.• Building an effective trading relationship with customers through regular contact and support in line with defined customer plans.• Ensuring all regulatory and compliance requirements are understood and met.

Manchester, United Kingdom

Underwriting Service and Transactional Global Transformation Programme. Responsibilities include:-•Defining and creating user story requirements for the development of a fit for purpose Global Admin System, Guidewire. •Stakeholder engagement ensuring timely and relative communications are achieved across all levels of the organisation. •Creation and strategic planning of training across the Company

• Assisting in the retention and development of held business by providing a quality service within agreed service and regulatory standards. • Managing a portfolio of customers in accordance with current underwriting strategy and guidelines. • Maintaining files ensuring all supporting information is recorded for audit and compliance purposes.• Contributing to effective team work.