Chloe Pochron Email & Phone Number

Cincinnati, Ohio, United States

Administrative and Operational Initiatives • Researched and implemented SaaS tools to reduce annual operational costs by 35%• Collaborated and restructured payroll with accountant to decrease quarterly tax costs by 40% • Efficiently set up and organized new scheduling and payment software • Successfully transitioned into a virtual studio and prevented studio closure due to restrictions caused by COVID-19 - Maintained 90% of revenue throughout lockdown• Analyzed purchase behavior and scaled service offerings to grow profits based on market research Marketing and Community• Collaborated with local, Cincinnati-based businesses to coach corporate Pilates sessions• Conceptualized and published email campaigns and newsletters to maintain client relationship and build brand awareness • Increased revenue by partnering with a chiropractor• Built customer loyalty through personalized communications and gifts (birthday cards, care packages, etc.)

Cincinnati, Ohio, United States

• Transformed the process of onboarding new teachers and guided them in understanding corporate guidelines and expectations• Counseled and evaluated teaching staff to ensure brand culture and experience in each studio class• Reduced playlist creation time by 70% with upgraded equipment and implementation of new software• Proactively analyzed the following month’s staff availability to fill in any schedule and scheduled accordingly • Maintained the database management system to allow members to sign up for classes on their Pure Barre app

• Conducted event planning research and developed a plan for an international, C-level executive audience - Explored over 100 venues and hotel accommodations and reduced expected overnight expenses by 37% - Evaluated over 75 catering options and stayed within event catering budget, while also considering dietary restrictions

Cincinnati, Ohio, United States

Customer Experience and Brand Culture• Constant multi-tasking throughout a shift – answering phones, greeting clients, booking appointments, checking out clients, and coordinating with stylists while ensuring the salon is clean and stocked• Clear communication, both verbal and written, when booking appointments on the phone, through text, or direct customer interaction• Engaged customers in consultative conversations, asking questions to understand their needs and direct them toward the best service experience• Proactively modeled brand culture and customer loyalty by “blowing people away” • Trained new hires about processes, software system, and overall responsibilities to ensure alignment with brand culture• Discretion and professionalism with high profile clients

Cincinnati, Ohio, United States

• Managed studio and taught classes• Developed new sales strategies and packages to help grow their sales and increase retention

Cincinnati, Oh

Operations and Project Management• Managed strategic projects to meet organizational objectives - Developed financial reporting for Building Fund and forecasted donations• Assisted with marketing, specifically through email campaigns and social media• Proactively resolved operational and administrative issues • Arranged and managed all domestic and international travel arrangements for executives • Handled confidential matters appropriately and with discretion • Production manager for content creation, media, and video in conjunction with multimedia team• Responsible for bookkeeping, deposits, and budget management Event Management • Maintained event calendar - Scheduled internal, external, and recurring meetings and prepared meeting notes• Weekly Event Management - Managed staff and volunteer email distribution lists for efficient communication with important groups across the organization - Supported executives with day of run-throughs – proofread slides to ensure they were consistent with brand style guide - Organized hotel accommodations for out-of-town speakers or business partners - Ordered catering for monthly board meetings• Led event planning for 30 – 250+ attendees - Maintained event budgets - Responsible for event operations – evaluated the necessary volunteers needed to efficiently run event. Recruited and scheduled volunteers and clarified duties and expectations for each role. - Coordinated and executed event marketing (social media and email campaigns) and set up paid advertising to boost engagement - Facilitated cross-functional collaboration between staff and volunteers to make events fun and memorable - Organized both on and off-site meetings and events for staff members to establish community and comradery