Chloe Ting Email & Phone Number

Australia

Sydney, New South Wales, Australia

Australia

Sydney, Australia

Sydney, New South Wales, Australia

Hong Kong

Hong Kong

Tsuen Wan

Nexusguard is the global leader in fighting malicious internet attacks. Nexusguard protects clients against a multitude of threats, including distributed denial of service (DDoS) attacks, to ensure uninterrupted internet service.================================================================· To be responsible in building customer relationship and related account management. Got over 20 compliments from customers within a year.· To develop strategic plan and to understand from customers' challenges in a tactful and assertive manners. With use of professional sense to tackle in customer complaints and turn complaining customers into loyal customers.· To act as the link between the customers and internal parties by maintaining regular contact with both parties, ensuring of effective communication.· To assist Customer Service Manager in supervising customer service team, ensuring that all operational activities are meet with Company SLA.· To monitor service performance, and proactively formulation and managing service quality and recovery plans, involving other operational function points as appropriate.· To act as an escalation point when difficult controversial situation are received· To compile management information reports and analysis from the departments

Hong Kong Main Branch

Hang Seng Bank is the second-largest bank in Hong Kong. The Bank’s major business activities comprise retail banking and wealth management, commercial banking, global banking and markets, and private banking. The Bank also offers a comprehensive range of renminbi services.================================================================• Got 9 customer-appreciation letters to appreciate my services.• Analysis customers’ portfolios included cash flow, long and short term investment combinations, protection plan etc to meet their risk level and fulfil their goals. • Provided professional market information and promoted a broad range of banking products to fit in customers’ portfolios • Achieved 200% of individual’s sales target which included investment and insurance products in the first quarter of 2013. Achieved 140% in 2012 and Achieved 120% in 2011.• Handling the customers’ complaints of bad experience from the previous CRM• Besides insurance and investment products, also responsible for the sales and marketing of Mortgage Loan products within bank policies and procedures