Chloe Adams Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Oversee online guest inquiries to ensure 100% customer satisfaction.• Convert inbound leads and phone calls to firm appointments. • Deliver personalized solutions for client inquiries, contributing to improved customer loyalty.• Monitor and respond to client feedback, ensuring swift resolution of issues.

-Implemented CRM system to streamline lead tracking process resulting in improved efficiency-Increased customer satisfaction by implementing feedback mechanisms and addressing concerns promptly-Mentored junior members of the business development team, providing guidance on best practices and professional development

-Negotiated contracts and pricing agreements with clients, ensuring profitability while meeting customer needs-Provided regular reports on sales performance, market trends, and competitor analysis to senior management-Managed a team of sales representatives, providing guidance, training, and performance evaluations-Developed and maintained relationships with key clients, leading to repeat business and referrals

Lincolnwood, Illinois, United States

-Responsible for the flow of vehicles into and out of the service department as well as maintaining customer satisfaction index.-Schedule shop work to facilitate maximum productivity in accordance with dealership policy and technician skill level-Review job status frequently, logging status and reporting any change in time or cost estimates to appropriate service advisor-Coordinate parts requirements; contact special order parts customers immediately upon receipt of orders to schedule appointments

Arlington Heights, Illinois

Arlington Heights, Illinois

Same duties as BDC Rep. and Team Lead with the following added:-Act as manager in absence of BDC manager-Assist BDC manager with marketing efforts (email campaigns and social media)-Compile daily, weekly, and monthly reports for BDC team activity-Manage monthly bonuses and team spiffs-Assist sales team and finance department with credit applications-Assist with weekly and monthly team/ one-on-one meetings-Recruitment of new employees-Assist with team training and mentoring-Increased BDC sales to 45% of total dealership volume sales-Maintained individual sales of 20-30 units monthly

-Outbound phone calls to "warm" leads received via multiple online outlets in order to set appointments and achieve monthly sales goals of 30+ vehicles sold. -Take all inbound phone calls-Schedule appointments for potential customers-Follow up on unsold showroom traffic in order to bring customers back into the storeSame duties as BDC Rep. Position with the following added:-Act as leader for the team in the absence of manager and assistant manager-Assist team with finance applications-Responsible for assisting team members with phone call/ email scripts and best practices and product knowledge

Greater Chicago Area

-Small business account manager for the Mountain West Region; Colorado, Idaho, Montana, Wyoming and Utah.-Cold call 60+ small businesses daily in order to achieve sales goals

Rosemont, Il

Focus primarily on cold calling and contacting previous and prospective patrons to offer and inform them of opportunities with the Bandits for the upcoming season, including group outings, promotional games, camps and clinics and season ticket packages.

Chicago

Main duties included filming practices daily as well as both home and away games. During camp at the end of summer I also had the responsibility of maintaining all uniforms and equipment as well as assisting coaches with other tasks such as game statistics, organizing merchandise and keeping documents filed.

Helwig Recreation Center

Attend the front desk and check in guests as well as monitor the facility for security purposes. Other duties include maintaining a clean and organized environment and making sure all guests are using equipment properly and safely.

B.S. Business & Economics, Business Management

Bachelor Of Science (Bs), Business & Economics-Management, Senior

Activities and Societies: North Park Dance Team (2010-2011)