Responsible for maintaining the inventory of the products sold in the retail and online stores.

Responsible for daily check-in & check-out procedures via OnQ platformOperating online communication platforms Kipsu, Quore, Expedia, Booking.comEngaging in the execution of promotional loyalty programs at the hotel, driving the engagement of brand loyalty and repeat business.Developed a strong relationship with guests providing excellent service to increase customer satisfaction and loyalty ensuring to fulfill the Hampton Inn brand standards.Maintain effective transmission of hotel standards for a high-volume occupancy hotel.Utilized excellent verbal & written communication skills to effectively convey information to guests and staff ensuring clarity and understanding.Effectively handled guest complaints and issues promptly, turning potential negative experiences into positive ones.