Have you ever gone shopping at your favorite brand/company and received poor customer service that negatively impacted your perception of that brand/ company? I absolutely have, and have made it my mission to prioritize exceptional customer service to all customers, employees, and vendors interacting with my company. I obsess over the customer experience from the initial interaction through post-purchase support. With a proven track record in delivering superior customer service across various channels—including in-person, email, phone, and text—I have consistently received commendations from supervisors for my calm demeanor, strategic problem-solving abilities, and adeptness in high-level conflict resolution.Beyond my professional pursuits, I enjoy reading under the sun (with a lot of sunscreen), with recent favorites including The House of Gucci by Sara Gay Forden and How to Lead When You’re Not in Charge by Clay Scroggins. I also have a keen interest in documentaries, which enrich my understanding of diverse subjects.