Chloe Parker Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Expanded and improved reliability of same- and next-day delivery programs.Optimized inventory management to fill customer orders from stock during the pandemic and enduring disruptions to the supply chain.

Designed an evidence-based system to mitigate bias in performance evaluations for individual contributors. Interviewed 200 evaluators to diagnose opportunities in current practices, surveyed 3,500 employees to key in on perceptions of fairness and conduct a gap analysis between demographic groups, and connected with academic and professional researchers in racial equity and organizational psychology to articulate a practical approach. Led process redesign for 3 operating areas that demonstrated in practice how equitable evaluations can actually help the bottom line by creating alignment with business objectives at a reasonable cost. The blueprint will scale over the next 18 months and mitigate bias in individual performance metrics for all company roles, ultimately creating more fair, motivating, and engaging performance assessments for everyone. Directed proof of concept, then led a team of managers and data analysts, to learn from the 250,000 customer emails we get each month through text analytics. Developed objectives and key results for desired customer outcomes, guided early initiatives to test hypotheses, and partnered with the customer service organization to implement practices that the data proved to be most effective. Productionized research methods that zero in on opportunities to minimize customer effort during problem resolution.Led a 10-person team of analysts, developers, and operation leads for 8 weeks to re-imagine the company approach to product branding on the eCommerce website. Surveyed 4,000 customers, researched competitive marketplace, and designed A/B test plans to recommend a vision for merchandising strategy.

Atlanta, Georgia

Directed 100+ representatives, 15 supervisors, and 3 managers to respond to 6,000+ texts, emails, and phone calls each day. Supported and budgeted for daily operational requirements, skills development, hiring, and leadership training.

Atlanta, Georgia

Develop and execute strategic vision for operational departments, including project management, iterative process improvement, talent cultivation, and predictive and diagnostic data analysis. Accountable to ensure daily orders are filled, packed, and shipped.

Atlanta, Ga

Project Supervisor: Oversaw 100+ individual contributors across 5 projects to encode product metadata, improving customer searches and web traffic. Kept branch and corporate stakeholders tracked closely to progress, managed scheduling, and designed audits to ensure high-quality outcomes. Simultaneously supervised a separate team of 10 to assess customer experiences that resulted in refunds, identifying how to make the customer whole and prevent recurrences for future customers. Packing Supervisor: Directed team of 15 people packing customer orders. Created training resources and collaborated with co-supervisors to standardize practices. Built performance management dashboard to track department and individual productivity. Coordinated daily warehouse operations, planned capacity and staffing, and measured outcomes. Project Implementation Analyst: Observed gap in supply ordering and automated the process through Excel macros, reducing staffing needs by 2 people. Converted internal requisition process from paper to digital to improve user experience and financial control. Piloted branch rollout of new software, devising training manuals, creating buy-in by working with business users early, and tracking progress towards productivity targets.

Atlanta, Georgia, United States

Assist Dr. Emily Bianchi to develop a class on the science of happiness and what psychology can teach us about increasing well-being in our careers and as leaders in organizations.

Develop a course of study for undergraduate and graduate business students on bias in the workplace with Dr. Erika Hall. Curate course content, assemble research, and create a clear framework to give the next generation of leaders a roadmap to recognizing and reducing structural inequity.

Berlin, Germany

Conceptualized, researched, and composed official State Department cables on pertinent issues such as Germany’s energy policy, the Transatlantic Trade and Investment Partnership, and the Eurozone crisis; helped coordinate diplomatic events such as President Obama’s visit to Berlin; wrote briefing memos in both German and English.

Master Of Business Administration (Mba), Business Administration, Management And Operations, Dean'S List Every Semester (Top 10%)

Activities and Societies: Beta Gamma Sigma (honors society)Focused coursework on Channel Strategy, Operations Strategy, and Organizations.

Bachelor Of Arts (B.A.), History; German Studies; Economics; International Studies, 4.0

Activities and Societies: Undergraduate History Roundtable--President, "State of State" Conference--Content Coordinator, Phi Beta Kappa.