Chloe Carpenter Email & Phone Number

• Monitor network devices and circuits using INM, CRM, and Solarwinds • Detect and troubleshoot network issues • Send daily weather updates; issue sever weather updates as necessary • Converse with customers on network related issues and troubleshooting diagnostics • Monitor, evaluate, and clear system alerts • Open, maintain, and close active cases • If an outage occurs, coordinate first response efforts with Engineering and Field team • Maintain detailed and accurate shift logs • Collaborate with vendors to schedule and monitor maintenance activities • Respond to customer emails and phone inquiries

Lansing, Michigan, United States

• Work with customers to properly diagnose, troubleshoot, and execute their requests.• Work with third-party vendors to facilitate issue resolution.• Automate process with shell scripting.• Install, manage, and troubleshoot LAMP stack.• Serve as an escalation point per supervisor’s discretion.

De Land, Florida, United States

• Walk our users through Stripe dashboard navigation.• Provide users with documentation to help guide them through API questions.

Casselberry, Florida, United States

• Aided members in resolving issues regarding claims.• Contacted providers for additional information or to fix the problem.• Answered member questions regarding their Horizon plans, benefits, and more.

Lake Mary, Florida, United States

• Worked to support software, infrastructure, and users at over 40 schools by remotely supporting staff, students, and other clients.• Responded to incidents and inquiries, and escalated tickets as necessary according to priority.• Directed users towards required resources to improve user experience.• Resolved user issues regarding content management, UI design, phone routing, and user access.

Orlando, Florida, United States

• Worked as part of a fast-paced team to meet target goals during my shifts• Provided Guest Service when problems arise and assist in finding solutions• Assisted with major events such as the "Disney Run Marathon"

Virginia Beach, Virginia, United States

• Managed up to 30 employees during scheduled shift.• Ensured inventory and money were counted accuretely at the end of shift.• Completed accurate food truck orders.• Assisted general manager in hiring of new employees.• Empathize with drivers and customers.

Chesapeake, Virginia, United States

• Assisted in setting the store up for the day by preparing ingredients and sauces and closing the store by putting all of the food in the walk-in and cleaning the store.• Ensured deliveries got on time by selecting the most effective routes en route to the customer.

Virginia Beach, Virginia, United States

• Worked in Linux Terminal to troubleshoot, explain and resolve a wide range of issues for a diverse group of customers including: - DNS Troubleshooting - Wordpress Plugin Errors - cPanel account issues - Email configuration and setup• Troubleshot server side issues and assist with resolution.• Documented resolutions through ticketing system to improve processes.

• Responded to alerts across NetApp, Splunk, and Bloomberg BNA platforms.• Provided monitoring of infrastructure and customer environments using SolarWinds and other monitoring tools.• Recognized, identified, and prioritized events in accordance with business requirements, organizational policies, and operational impact.• Validated alerts and performed troubleshooting, incident response, and escalation to senior engineers for investigation.• Ensured all assigned incidents are logged and resolved.

Chesapeake, Virginia, United States

• Configured, validated and deployed customer Windows operating systems environments.• Trained students and professors on how to use campus computers.• Diagnosed and remediated any issues with lab or user configuration in order to provide high availability of critical systems.