Chlöe Smith Email & Phone Number

Charles Taylor previously known as Cega

Welcomed and booked patients for their dental appointments using the practices booking system.Took card/cash payments for the patients dental services and end of day cashing up.Answered patient queries regarding their services face to face, by phone or email.Registered new patients to the practice.Booked and rescheduled customers appointments.Ensured the reception area was clean and well presented included managing inventories and stock levels.Assisted the dental hygienist with suctioning, cleaning of the clinic and cleaning dental instruments.Helped put patients at ease and ensured a professional friendly experience.Ensured patients lab work collected and returned in time for their appointmentsReceived incoming post and lab work.

Efficiently managed the smooth running of Task Angels services that offered domestic cleaning and housekeeping, PA services, dog and adhoc services such as laundry service, dog sitting, companionship and shopping visits.Successfully grew the business within one month of joiningEnsured clients received the high level of service from a team of 30 self-employed contractors by regular contact and assessments.Responded to all Task Angel enquires in a timely manner ensuring that a high level of customer service was always maintained.Ensured all Task Angels were allocated visits on internal system.Managed the Task Angels schedules for the following week, ensuring holiday/illness was covered as required.Created housekeeping proposal agreements and sent to clients.Recording and allocating of client keys.Worked closely with the finance department to ensure all payments are received and invoices paid.Recognised Task Angels for work completed and announced via the monthly Company newsletterReviewed website and agreed relevant updates, with the Marketing department.Successfully coordinated new office expansion which consisted of buying and setting up new office furniture, contacting multiple companies to ensure maximum cost savings, coordinated deliveries and kept within set budget.Organised birthday cards and gifts for colleagues.

Managing high cost and complex inpatient medical assistance claims, including organising Air Ambulance and flight doctor/nurse repatriations across international service providers.Liaising with the in house medical team and hospital staff to understand customers' medical needs and to ensure the safety of patients.Communicating with patients and their family members in often emotive environments which can also include death.Sending high cost referrals to underwriters of the travel insurance company.Reimbursing medical costs to customers bank accounts.

Creating and managing end to end travel claims and overseas assistance for customers that become unwellwhilst travelling overseas.Responsibilities include:Regularly communicating with customers taking a proactive approach and offering accurate updates and solutions to immediate issues.Being proactive, and having effective communication with customers', wherever possible by telephone, to identify their immediate medical assistance needs and execute strategy to fulfill using best working practice methodsRegularly reviewing cases ensuring efficiency, accurate costing and timely resolution. Identifying and raising risks with senior team members.Taking a highly organised pragmatic approach to problems in a high pressure, often emotive, environment.Ensuring calls are answered in accordance with agreed service levels at all times.Dealing with incoming customer complaints, managing customer expectations and attempting resolution within FCA timeframes.Organising and booking hotels and flights for the customer.

Fareham, Hampshire, United Kingdom

Assisting purchasers of new homes by arranging and coordinating the rectification of any remedial items that may arise within their 2 year warranty period and overseeing the completion of works within the allotted timeframe.Responsibilities included;Receiving telephone calls and emails from purchasers concerning remedial items relating to their properties.Managing the diaries and workload of maintenance operatives.Dealing with complaints and managing customer expectations.Liaising with Site Managers and sub-contractors to arrange rectification of reported items.Use of in house computer systems (Coins and INVU) to log and record all purchaser records and communications.Running reports from in house computer system (Coins) to chase outstanding remedial items.Updating in house computer system (Coins) when items are resolved.Raising purchase orders.Liaising with the Accounts department for any customer reimbursements.Providing customers with updates and outgoing courtesy calls.

Portsmouth, United Kingdom

learning and development function of the client Airbus.Responsibilities included;Answering routine inquiries regarding training courses and schedules.Working with vendors and other third party sources to coordinate technical or professional training offerings.Creating Subjects, Offerings and Programs on Learning Administration System (XLAS) and (LMS) (SAP).Organisation of logistic requirements prior to all training sessions including:Booking Rooms and AV equipment.Ordering Catering.Ordering printing and materials.Sending invites, reminders and pre-work via various systems (XLAS, LMS, Outlook, etc).Arranging building access, escorting trainers to training rooms and providing Wi-Fi and network access.Organisation of logistic requirements on the day of training sessions including:Changing the classroom setup, moving tables and chairs and other types of logistics.Delivering rosters, printing and materials to the room.Ensuring all AV equipment has been supplied, and any presentations are ready.Ensuring all catering has been delivered.Meeting the vendor and providing assistance throughout the day.Handling enquiries and requests from vendors, program managers and participants in relation to cancellations, registrations, and updates.Updating information in LAS, LMS and Excel spread-sheets.

Forum 6 Whiteley

Provided 1st line customer support (telephone and email) and administered a Learning Management Systems (training) website to over 750 UK and ROI Specsavers stores.Responsibilities included;Providing navigational support of the website to users of the learning tool.Performing required general site administration e.g. unlocking users accounts, updating account information, resetting users eLearning module results.Conducting site testing and general housekeeping of employee training records.Procurement and distribution of course training support material to regional trainers.Designed aesthetics of course material, and managed the upload and testing of e-Learning modules.Booking trainee accommodation, and supervision of course registration and attendance.Presenting at seminars and commissioning promotional material.