Customer Review Advisor
Current• Conducted in-depth analysis of customer accounts to identify, profiling background, investigate suspicious behaviours and transaction monitoring.• Maintained and ensuring compliance with relevant laws and regulations while preventing high-risk activities such as money laundering, transaction monitoring and terrorism financing.• Escalated responsible gambling concerns to ensure a safe and fair gaming environment for all customers.• Communicate and collaborated with cross-functional teams, including Fraud and Risk, Verification teams and Customer Service teams to identify potential issues and fraud identity.• Developed and composed knowledge documents, creating tools to enhance and improve the productivity and efficiency in department, and leading to leadership opportunities in the form of training newcomers.
