• As an advocate for Disney+, provide remote support and troubleshooting to user queries viacalls and live chat through various channels• Maintaining a positive, empathetic and professional attitude toward user at all times• Top performer for the past 6 months. Floor Support to new advocates explaining and teachingservices or product knowledge• Response effectively and calmly in emergencies by knowing our products inside and out• Keeping records of customer interactions, transactions, comments and complaints• Handle installation, configuration and upgrading software through various channels• Ensure customer satisfaction and provide professional Japanese courtesy and support service

• Project management and spearheaded several projects in Myanmar, Hong Kong and Singaporewhich includes understanding customers’ operational needs, providing customers withcustomized solutions on to fit bank AML system• Fully in charge of Myanmar, HK and Spore projects, closely interacting with prospects as wellas existing accounts in deeply understanding the customers' operational needs and preparingsolution materials, doing product demonstrations, supporting proofs of concept and any otherwork required to help the clients understand how Lyodssoft solution fits their needs• Projects focused on design and developed a user-focusing anti-money laundering solution ondata screening, transaction screening and risk management which provide industry expertisetied to HKMA/MAS/CBM regulations and policy requirements. In collaboration with ourvaluable experiences in different regions, we could provide specific technical advice to thecustomer• Well-versed with Fintech and RegTech regulations, provide solutions and regulations advice tocustomers (banks and securities)• Drafting translated legal documents, related to HKMA MAS and CBM anti-money launderingregulations

• Full of enthusiasm and brimming with new ideas for teaching in Japanese• Identified signs of emotional and development problems in children and reported to parents.• Gave one-to-one attention to children while maintaining overall focus on the entire group• Created a comfortable and stimulating classroom environment

- Conducts market research, product development and sourcing of materials- Carries out promotion and marketing events to increase awareness and improve branding - Assists in finance, financial & tax reporting - Supported business development from start up to thriving business, now with over 40 workers

- Managed funds of bank by investing into Hong Kong stock market - Analyzed market condition on daily basis for trading decision/direction- Monitored financial news, price charts, and quantitative analysis to track market movement and direction in order to advise team leader- Achieved and exceeded profit goal set within two weeks instead of one month

- Collaborated the property developer in a commercial property launching project from market analysis, legal documentation to marketing- Liaised with lawyers, bankers, government and customers- Promoted to team co-leader within 6 months

- Assisted in account payable and reporting - Monitored payment for account payable and highlight for necessary action- Liaised with bankers and suppliers regarding trade transactions