Choowani Shimilimo Email & Phone Number

Phoenix, Az, Us

-Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.-Communicating with clients to understand their needs and explain product value.-Building relationships with clients based on trust and respect.-Identifying telecom industry trends and analyzing data to learn more about consumer behavior.-Acting as a client advocate with a focus on improving the buyer experience.

Phoenix, Arizona Area

-Advocated for fast-paced delivery of Fiber Internet and VoIP telephone service keeping client satisfaction top of mind. -Responsible for marketing CenturyLink products and services.-Managed day-to-day transactional activities of small-to- mid size businesses within the department.-Utilized siebel & salesforce.com to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.-Responsible for business development within assigned geographic territory -increase brand awareness and grow a specific territory.

Albuquerque, New Mexico Area

-Established solutions to solve customer problems by assessing needs.-Managed Consumer and Business banking relationships, opening new accounts and establishing new B2B relationships in the community.-Used and analyzed financial ratios as a means of communicating credit information to the customer and business partners. -Adhered to Bank Compliance audit processes such as such as Bank Secrecy Act and Anti-Money Laundering (BSA/AML).-Used Sarbanes–Oxley Act (SOX) as an aid to routine internal controls on the financial transparency and record compliance.

Santa Fe, New Mexico Area

-Focused on building lifelong relationships with households and small businesses.-Assisted customers with more complex needs such as personal financial reviews, exploring lending needs and suggesting or recommending Wells Fargo retirement options.-Executed sales and service activities as defined by company policies and procedures.-Educated customers on the significance of Federal Deposit Insurance Corporation (FDIC).-Recommended retail banking customers to financial advisors to acquire investment products or solutions.

Albuquerque, New Mexico Area

-Opened new personal and business deposit accounts, processed Wells Fargo auto, personal and home equity lines. -Processed sales referrals to specialized areas of the Bank based on customer need. (Commercial Business Banking Group, Investments and Insurances).-Responsible for loan administration such as loan documents preparation making sure there is clarification with the Loan Processor on the nature of the loan or credit being extended.

Albuquerque, New Mexico Area

-Engaged and introduced customers to new products and services.-Processed transactions each hour with no mistakes through patience and attention to detail.-Exercised adherence to cash handling processes by following Wells Fargo Bank policies and procedures.

Albuquerque, New Mexico Area

-Functioned as the primary liaison between the business and technical groups. -Received and handle inbound phone calls that included billing, upsells, sales, retention, technical troubleshooting and general inquiries.-Dealt effectively with customer escalations and situations; using appropriate interpersonal styles and methods to remedy or reduce tension or conflict.-Troubleshot computer hardware and software issue for customers (People Pc & DirecTV)-4+ years technical application help desk system support experience. (People PC & DirecTV) -4+ years tier 1 and 2 system support with experience triaging business and technical issues.