Choowani Shimilimo Email & Phone Number

Phoenix, AZ, US

-Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.-Communicating with clients to understand their needs and explain product value.-Building relationships with clients based on trust and respect.-Identifying telecom industry trends and analyzing data to learn more about consumer.

Phoenix, Arizona Area

-Advocated for fast-paced delivery of Fiber Internet and VoIP telephone service keeping client satisfaction top of mind. -Responsible for marketing CenturyLink products and services.-Managed day-to-day transactional activities of small-to- mid size businesses within the department.-Utilized siebel & salesforce.com to provide accurate and detailed weekly.

Albuquerque, New Mexico Area

-Established solutions to solve customer problems by assessing needs.-Managed Consumer and Business banking relationships, opening new accounts and establishing new B2B relationships in the community.-Used and analyzed financial ratios as a means of communicating credit information to the customer and business partners. -Adhered to Bank Compliance audit.

Santa Fe, New Mexico Area

-Focused on building lifelong relationships with households and small businesses.-Assisted customers with more complex needs such as personal financial reviews, exploring lending needs and suggesting or recommending Wells Fargo retirement options.-Executed sales and service activities as defined by company policies and procedures.-Educated customers on the.

Albuquerque, New Mexico Area

-Opened new personal and business deposit accounts, processed Wells Fargo auto, personal and home equity lines. -Processed sales referrals to specialized areas of the Bank based on customer need. (Commercial Business Banking Group, Investments and Insurances).-Responsible for loan administration such as loan documents preparation making sure there is.

Albuquerque, New Mexico Area

-Engaged and introduced customers to new products and services.-Processed transactions each hour with no mistakes through patience and attention to detail.-Exercised adherence to cash handling processes by following Wells Fargo Bank policies and procedures.

Albuquerque, New Mexico Area

-Functioned as the primary liaison between the business and technical groups. -Received and handle inbound phone calls that included billing, upsells, sales, retention, technical troubleshooting and general inquiries.-Dealt effectively with customer escalations and situations; using appropriate interpersonal styles and methods to remedy or reduce tension.