Support Team Lead
Current
Sep 2024 - Present
AeroLeads people directory · profile
Colton Qualls Email & Phone Number
Technical & IT Support | Driving Resolutions That Build User Trust In Technical Support With Collaborative Problem Solving | 30,000 Relationships Fostered During Support Tickets and Counting
at
Engine
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical & IT Support | Driving Resolutions That Build User Trust In Technical Support With Collaborative Problem Solving | 30,000 Relationships Fostered During Support Tickets and Counting
Location
Baton Rouge, Louisiana, United States
Company size
Who is Colton Qualls? Overview
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Quick answer
Colton Qualls is listed as Technical & IT Support | Driving Resolutions That Build User Trust In Technical Support With Collaborative Problem Solving | 30,000 Relationships Fostered During Support Tickets and Counting at Engine, a with 1 employees, based in Baton Rouge, Louisiana, United States. AeroLeads shows a matched LinkedIn profile for Colton Qualls.
Colton Qualls previously worked as Support Team Lead at Engine and Member Support Associate at Engine. Colton Qualls holds Bachelor'S Degree, Data Processing And Data Processing Technology/Technician from Western Governors University.
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Email format at Engine
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Engine
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Profile bio
About Colton Qualls
Experienced Technical Support Specialist with 7+ years, excelling in team-driven, high-demand environments. I optimize problem solving processes, heighten customer satisfaction, and uplift team performance.-> Drastically cut support response time from 24 to 2 hours by deploying a new ticket system workflow, yielding a 21% CSAT increase within 90 days through ticket times and increased time for support specialists to execute problem solving.-> Overhauled troubleshooting workflows, boosting resolution rates from 77% to 89% in 30 days, aiding 9,000+ customers and results pushing support team into top 3 in North America.-> Proactively reduced support ticket volume by 1,400 tickets (48%) annually employing knowledge initiatives to educate users on systems troubleshooting best practices.-> Fueled junior team member growth, resulting in lasting KPI improvements garnering 3 out of 5 promoting to advanced technical roles within 6 months.-> Contributed to and routinely reviewed a knowledge base utilized by 3,000+ colleagues, sharing insights into collaborative problem solving, troubleshooting processes, and product information.
Current workplace
Colton Qualls's current company
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Engine
6 roles
Colton Qualls work experience
A career timeline built from the work history available for this profile.
Member Support Associate
Feb 2024 - Sep 2024
Senior Information Technology Support
Direct IT support resource for all Executive level staff, troubleshooting and administrating IT infrastructure and software.Support international staff through global help desk, resolving ticket issues through remote support tools and guided troubleshooting.Managed user access to internal and networked resources through Group Policy in Active Directory.Responsible for IT asset procurement and purchase process, managing fulfillment of requests in line with department budgets.
Jul 2022 - Feb 2024
Information Technology Support Analyst
Established and upheld IT Support standards for headquarters and for Executive support. Developed user knowledge of computer systems and troubleshooting mitigating IT support ticket volume 48% Year-Over-Year.Employed knowledge of Windows and Mac operating systems and software applications to resolve support tickets submitted to global help desk.
Apr 2022 - Jul 2022
Information Technology Help Desk Analyst Tier 2
IT support resource for all staff levels, performing system administration, troubleshooting, network configuration, IT asset management and IT project management in a fast paced startup environment.Responsible for IT asset procurement and management, IT asset lifecycle and IT asset configuration for entire organization.Managed user account lifecycle, IAM (Identity and Access Management) and support experience for 130+ users.
Feb 2021 - Mar 2022
Technical Expert
Technical subject matter expert for internal and external customer, providing technical support and troubleshooting for iOS, macOS, iPadOS, watchOS and all Apple Cloud Services.Achieved 84%+ NPS customer satisfaction score maintained over 8 years through customer-centric solutions leveraging Apple systems and services.Support escalation point for Tier 1 colleagues, coaching through difficult interactions and complex technical issues and mentoring them with a focus on developing their confidence in existing skills and understanding.
Jan 2014 - Feb 2021
Team & coworkers
Colleagues at Engine
Other employees you can reach at enginebcn.com. View company contacts for 1 employees →
NS
Nadia S.
Colleague at EngineUnited States
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AK
Alex Krocker
Colleague at EngineMiami-Fort Lauderdale Area, United States
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LB
Lucas B.
Colleague at EngineGrand Rapids, Michigan, United States
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AP
Annalia Palmer
Colleague at EngineSeattle, Washington, United States
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CR
Cortney Rehnberg
Colleague at EngineLittleton, Colorado, United States
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NS
Natalie Sanchez
Colleague at EngineKissimmee, Florida, United States
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KL
Kelvin L.
Colleague at EngineUnited States
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KE
Katie Ekiert
Colleague at EngineCarlsbad, California, United States
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SJ
Samuel Johnson
Colleague at EngineAustin, Texas, United States
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BK
Brittney Kral
Colleague at EngineUnited States
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Nadia S.
Colleague at EngineUnited States
View →
AK
Alex Krocker
Colleague at EngineMiami-Fort Lauderdale Area, United States
View →
LB
Lucas B.
Colleague at EngineGrand Rapids, Michigan, United States
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AP
Annalia Palmer
Colleague at EngineSeattle, Washington, United States
View →
CR
Cortney Rehnberg
Colleague at EngineLittleton, Colorado, United States
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NS
Natalie Sanchez
Colleague at EngineKissimmee, Florida, United States
View →
KL
Kelvin L.
Colleague at EngineUnited States
View →
KE
Katie Ekiert
Colleague at EngineCarlsbad, California, United States
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SJ
Samuel Johnson
Colleague at EngineAustin, Texas, United States
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BK
Brittney Kral
Colleague at EngineUnited States
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2 education records
Colton Qualls education
Bachelor'S Degree, Data Processing And Data Processing Technology/Technician
Associate Of Arts And Sciences (Aas), Culinary Arts/Chef Training
FAQ
Frequently asked questions about Colton Qualls
Quick answers generated from the profile data available on this page.
What company does Colton Qualls work for?
Colton Qualls works for Engine.
What is Colton Qualls's role at Engine?
Colton Qualls is listed as Technical & IT Support | Driving Resolutions That Build User Trust In Technical Support With Collaborative Problem Solving | 30,000 Relationships Fostered During Support Tickets and Counting at Engine.
Where is Colton Qualls based?
Colton Qualls is based in Baton Rouge, Louisiana, United States while working with Engine.
What companies has Colton Qualls worked for?
Colton Qualls has worked for Engine, Coorstek, Inc., Accept.Inc, and Apple.
Who are Colton Qualls's colleagues at Engine?
Colton Qualls's colleagues at Engine include Nadia S., Alex Krocker, Lucas B., Annalia Palmer, and Cortney Rehnberg.
How can I contact Colton Qualls?
You can use AeroLeads to view verified contact signals for Colton Qualls at Engine, including work email, phone, and LinkedIn data when available.
What schools did Colton Qualls attend?
Colton Qualls holds Bachelor'S Degree, Data Processing And Data Processing Technology/Technician from Western Governors University.
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