Colton Qualls
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Colton Qualls Email & Phone Number

Technical & IT Support | Driving Resolutions That Build User Trust In Technical Support With Collaborative Problem Solving | 30,000 Relationships Fostered During Support Tickets and Counting at Engine
Location: Baton Rouge, Louisiana, United States 6 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Engine
Role
Technical & IT Support | Driving Resolutions That Build User Trust In Technical Support With Collaborative Problem Solving | 30,000 Relationships Fostered During Support Tickets and Counting
Location
Baton Rouge, Louisiana, United States
Company size
1 employees

Who is Colton Qualls? Overview

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Colton Qualls is listed as Technical & IT Support | Driving Resolutions That Build User Trust In Technical Support With Collaborative Problem Solving | 30,000 Relationships Fostered During Support Tickets and Counting at Engine, a company with 1 employees, based in Baton Rouge, Louisiana, United States. AeroLeads shows a matched LinkedIn profile for Colton Qualls.

Colton Qualls previously worked as Support Team Lead at Engine and Member Support Associate at Engine. Colton Qualls holds Bachelor'S Degree, Data Processing And Data Processing Technology/Technician from Western Governors University.

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Engine

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Profile bio

About Colton Qualls

Experienced Technical Support Specialist with 7+ years, excelling in team-driven, high-demand environments. I optimize problem solving processes, heighten customer satisfaction, and uplift team performance.-> Drastically cut support response time from 24 to 2 hours by deploying a new ticket system workflow, yielding a 21% CSAT increase within 90 days through ticket times and increased time for support specialists to execute problem solving.-> Overhauled troubleshooting workflows, boosting resolution rates from 77% to 89% in 30 days, aiding 9,000+ customers and results pushing support team into top 3 in North America.-> Proactively reduced support ticket volume by 1,400 tickets (48%) annually employing knowledge initiatives to educate users on systems troubleshooting best practices.-> Fueled junior team member growth, resulting in lasting KPI improvements garnering 3 out of 5 promoting to advanced technical roles within 6 months.-> Contributed to and routinely reviewed a knowledge base utilized by 3,000+ colleagues, sharing insights into collaborative problem solving, troubleshooting processes, and product information.

Current workplace

Colton Qualls's current company

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Engine
Engine
Technical & IT Support | Driving Resolutions That Build User Trust In Technical Support With Collaborative Problem Solving | 30,000 Relationships Fostered During Support Tickets and Counting
el masnou, catalonia, spain
Website
enginebcn.com
Employees
1
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6 roles

Colton Qualls work experience

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Support Team Lead

Current
Engine

United States

Sep 2024 - Present

Member Support Associate

Engine

United States

Feb 2024 - Sep 2024

Senior Information Technology Support

Coorstek, Inc.

Golden, Colorado, United States

Direct IT support resource for all Executive level staff, troubleshooting and administrating IT infrastructure and software.Support international staff through global help desk, resolving ticket issues through remote support tools and guided troubleshooting.Managed user access to internal and networked resources through Group Policy in Active.

Jul 2022 - Feb 2024

Information Technology Support Analyst

Coorstek, Inc.

Golden, Colorado, United States

Established and upheld IT Support standards for headquarters and for Executive support. Developed user knowledge of computer systems and troubleshooting mitigating IT support ticket volume 48% Year-Over-Year.Employed knowledge of Windows and Mac operating systems and software applications to resolve support tickets submitted to global help desk.

Apr 2022 - Jul 2022

Information Technology Help Desk Analyst Tier 2

Accept.Inc

Denver, Colorado, United States

IT support resource for all staff levels, performing system administration, troubleshooting, network configuration, IT asset management and IT project management in a fast paced startup environment.Responsible for IT asset procurement and management, IT asset lifecycle and IT asset configuration for entire organization.Managed user account lifecycle, IAM.

Feb 2021 - Mar 2022

Technical Expert

Apple

Denver, Colorado, United States

Technical subject matter expert for internal and external customer, providing technical support and troubleshooting for iOS, macOS, iPadOS, watchOS and all Apple Cloud Services.Achieved 84%+ NPS customer satisfaction score maintained over 8 years through customer-centric solutions leveraging Apple systems and services.Support escalation point for Tier 1.

Jan 2014 - Feb 2021
Team & coworkers

Colleagues at Engine

Other employees you can reach at enginebcn.com. View company contacts for 1 employees →

LC Lexie Casey Lexie Casey Colleague at Engine Denver Metropolitan Area, United States View → KL Kris Leigh Kris Leigh Colleague at Engine Chicago, Illinois, United States, United States View → AD Aj David Aj David Colleague at Engine Broomfield, Colorado, United States, United States View → CP Catherine Patterson Catherine Patterson Colleague at Engine Chandler, Arizona, United States, United States View → KL Kelvin L. Kelvin L. Colleague at Engine United States, United States View → DB Dylan Becker Dylan Becker Colleague at Engine Des Moines, Iowa, United States, United States View → HW Hunter Ward Hunter Ward Colleague at Engine Denver, Colorado, United States, United States View → QC Queenie Callis Queenie Callis Colleague at Engine Victoria, Texas, United States, United States View → DG Donald Gay Donald Gay Colleague at Engine Lawrence, Kansas, United States, United States View → AT Alex Tabatznik Alex Tabatznik Colleague at Engine San Diego, California, United States, United States View →
2 education records

Colton Qualls education

Associate Of Arts And Sciences (Aas), Culinary Arts/Chef Training

Johnson And Wales University

Activities and Societies: Two Jobs at high end restaurants and volunteering my time to a local farm.

FAQ

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Quick answers generated from the profile data available on this page.

What company does Colton Qualls work for?

Colton Qualls works for Engine.

What is Colton Qualls's role at Engine?

Colton Qualls is listed as Technical & IT Support | Driving Resolutions That Build User Trust In Technical Support With Collaborative Problem Solving | 30,000 Relationships Fostered During Support Tickets and Counting at Engine.

Where is Colton Qualls based?

Colton Qualls is based in Baton Rouge, Louisiana, United States while working with Engine.

What companies has Colton Qualls worked for?

Colton Qualls has worked for Engine, Coorstek, Inc., Accept.Inc, and Apple.

Who are Colton Qualls's colleagues at Engine?

Colton Qualls's colleagues at Engine include Lexie Casey, Kris Leigh, Aj David, Catherine Patterson, and Kelvin L..

How can I contact Colton Qualls?

You can use AeroLeads to view verified contact signals for Colton Qualls at Engine, including work email, phone, and LinkedIn data when available.

What schools did Colton Qualls attend?

Colton Qualls holds Bachelor'S Degree, Data Processing And Data Processing Technology/Technician from Western Governors University.

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