I am responsible for delivery of entire Customer Journey, ensuring that commitments are met and customer expectations exceeded. I achieve this through my operational team and through closely managing the delivery of the rest of the business.Operations Team Responsible for delivery of entire customer journey, ensuring that commitments are met and customer expectations exceeded Leader – set the framework and standards for the immediate team and shape the wider business. Build a culture of innovation, passion, teamwork, accountability, honesty and integrity Recruitment – recruit, design accelerated induction programme, coach, manage and motivate team Customer Onboarding / Customer Service – Designed bespoke customer onboarding experience to achieve key business utilisation targets Third Party Contractors – managed framework agreements and service levels to ensure timely delivery Projects - initiation, approach, budgets, risks, issues, finances, building stakeholder buy-in  Processes – use GE Six Sigma Methodology to process map the business to improve internal processes, introduce gateways and improve efficiency Innovation – Continually innovate and scale operations to fit Voice of the Customer – Provide regular, structured feedback with regard to platform issues and potential future improvementsProject Delivery Collaboratively engaged with external stakeholders at all levels to keep the programme on track – time, quality and budget Ensured internal and external teams remained focused, motivated, fully understood the milestones, timetable, critical issues and risks of the project Designed and delivered new customer implementation strategy, from initial enquiry to training and account management Innovated iterative best practice into workstreams including customer service, product development and marketing

Set up to deliver the UK’s first region-wide 5G testbed in the West Midlands. Focused around significant citizen, public and private sector benefits across the Transport, Telecoms Infrastructure and Healthcare industries. Programme Managed the £15MIL Transport Workstream from initiation through to fully developed and funded solutions with partner organisations TfWM and a community of SMEs. Collaboratively engaged with stakeholders at all levels both externally and internally to keep the programme on track – time, quality and budget Planned a budgeted delivery aligned to DCMS governance Ensured consortia teams remained focused, motivated, fully understood the milestones, timetable, critical issues and risks of the project Lead and managed procurement activities such as developing tender specifications, assessing and appointing suppliers and contractors, worked in line with the approved procurement team framework Responsible for ensuring delivery of the project through contract and partnership working and best practice, ensuring that commitments are met and that expectations exceeded Developed demonstration projects into real world products Innovated best practice into other WM5G workstreams

 Delivered a £3.5MIL data analytics platform with external partners in AWS cloud Planned, controlled and managed the project from initiation through to delivery Aligned internal development teams and gained stakeholder agreement Established first internal GDPR standards on data to ensure compliance Delivered using Agile, Waterfall, JLR engineering and IT frameworksOutcomes Released GDPR compliant £multi-million data lake of information to Jaguar Land Rover engineers

 Built and maintained a portfolio of SME customers Created strategic, long-term relationships with clients to ensure the business position as the preferred telematics partner Worked with the Traffilog internal team to ensure high levels of service delivery

Maximised and retained strategic customer revenue; Warburtons, CemexReorganised and innovated service delivery approach and processes

Venture capital SAAS business providing driver behaviour programs through software and telematics to maximize driving safety and efficiency for fleets and insurance companies.  Delivered SAAS implementation and Change Management into customers including; Bunzl, Iron Mountain, Northern Gas Networks, Kerry Fresh Embedded new technology into everyday practice  Encouraged the right daily activities and behaviours to develop best practice and create the right environment to maximise benefit from the technologyResults Won 2 Prince Michael International Road Safety Awards 2013 - Greenroad and Iron Mountain. Reduced accidents by 71%, reduced claims cost by 43%, improved fuel consumption by 15%, reduced insurance premium 2014 - Greenroad and Bunzl. Reduced accidents by 89%, improved fuel consumption by 7.5%, reduced wear and tear and reduced insurance premiums. Positive ROI in 3 months

Managed the fleets of fully outsourced strategic customers; Xerox, Corus, Biffa WasteDesigned and produced financial and operational dashboardPrepared fleet reviews, identifying areas for cost saving and operational improvementCreated a customer focused team to deliver an exceptional level of serviceIntegral part of Fleet Consultancy team - producing Best Practice innovationIdentified areas for innovation and improvement Environmental and Fuelcard specialist, created full fleet CO2 profiling tool

Retained and maximised reveue from strategic customersDeveloped relationships with customers at all levels - influecing fleet policy Undertaking consultation and cost reduction programsAccounts included Kimberly Clark, EDS, Compass, RentokilFeb '06 won Office of Government Commerce Rental Tender, value £9.5m

Target for portfolio growth surpassed, value £8m, target 105%, achieved 108%Built strong customer relationships at all levels, frequently director level

Successfully gained rapid promotions from Trainee Manager to Branch Manager to Project Manager to Implementation Manager.