Chris Deakin Email & Phone Number

Dudley, GB

I am responsible for delivery of entire Customer Journey, ensuring that commitments are met and customer expectations exceeded. I achieve this through my operational team and through closely managing the delivery of the rest of the business.Operations Team Responsible for delivery of entire customer journey, ensuring that commitments are met and customer.

Birmingham, United Kingdom

Set up to deliver the UK’s first region-wide 5G testbed in the West Midlands. Focused around significant citizen, public and private sector benefits across the Transport, Telecoms Infrastructure and Healthcare industries. Programme Managed the £15MIL Transport Workstream from initiation through to fully developed and funded solutions with partner.

 Delivered a £3.5MIL data analytics platform with external partners in AWS cloud Planned, controlled and managed the project from initiation through to delivery Aligned internal development teams and gained stakeholder agreement Established first internal GDPR standards on data to ensure compliance Delivered using Agile, Waterfall, JLR engineering and.

 Built and maintained a portfolio of SME customers Created strategic, long-term relationships with clients to ensure the business position as the preferred telematics partner Worked with the Traffilog internal team to ensure high levels of service delivery

Maximised and retained strategic customer revenue; Warburtons, CemexReorganised and innovated service delivery approach and processes

United Kingdom

Venture capital SAAS business providing driver behaviour programs through software and telematics to maximize driving safety and efficiency for fleets and insurance companies.  Delivered SAAS implementation and Change Management into customers including; Bunzl, Iron Mountain, Northern Gas Networks, Kerry Fresh Embedded new technology into everyday.

Managed the fleets of fully outsourced strategic customers; Xerox, Corus, Biffa WasteDesigned and produced financial and operational dashboardPrepared fleet reviews, identifying areas for cost saving and operational improvementCreated a customer focused team to deliver an exceptional level of serviceIntegral part of Fleet Consultancy team - producing Best.

Retained and maximised reveue from strategic customersDeveloped relationships with customers at all levels - influecing fleet policy Undertaking consultation and cost reduction programsAccounts included Kimberly Clark, EDS, Compass, RentokilFeb '06 won Office of Government Commerce Rental Tender, value £9.5m

Target for portfolio growth surpassed, value £8m, target 105%, achieved 108%Built strong customer relationships at all levels, frequently director level

Successfully gained rapid promotions from Trainee Manager to Branch Manager to Project Manager to Implementation Manager.

B.A.Hons, Geography

Education record