Utilized various training techniques, business processes and engaged with proprietary systems Supported the learning environment through thorough preparation, effective time management, maintaining professionalism, and adopting a learner-centric approach to promote engagementFacilitated learning sessions for advanced claims processing and hospital indemnity plans

Training Specialist – Papa, Inc. - Remote April 2022 – January 2024Conducted remote training sessions with new agents via Zoom on software, policies and procedures Developed an effective and safe virtual learning environment encouraging collaboration, self-reflection, and participation Incorporated interactive practice activities during training sessions Collaborated to develop program content for presentations Developed support resources, including microlectures/tutorial Administered assessments/evaluations and proctored incoming agents Conducted just-in-time training and upskill courses for seasoned agents Created Learning &Development measurement tools to facilitate program management Applied Quality Assurance parameters to evaluate agent practices and score their work Managed company-wide assessment scores for continuing education. Created Learning Library of continuing education videos for agent production and policy adherence Responsible for Information management copywriting/posting and accuracy Conducted ad hoc education for up skill training with agents eligible for advancement

Meet with clients and assess their participation in various jobs programsProvide customer service to virtual and face-to-face clientsConduct training sessions pertaining to digital skills/job experienceComplete audit sesions for all clients and cross check co-workersIdentify and schedule on-going outreach programs with community service providers/agenciesPerform data entry into central database and assign case managers and program path

Conduct training sessions with new clients on machine operation in person and onlineDevelop new teaching programs for in-person and on-camera presentationWork with sales and technical staff to expand effective marketing plansCreated and recorded instructional videos for website training

Created two successful retail businesses serving 7 countiesProficient in Quickbooks, Payroll services, inventory control and personnel managementAcquired group orders, received inventory, processed vendor returnsDeveloped on-line healthcare worker merchandise sales and marketing programsWorked with community organization leaders for hiring and on-the-job trainingProvided uniform services for college Fire, EMS and Law Enforcement cadets

Provided national sales/marketing/education services to new and existing clientsResponsible for new company representative orientation and trainingDeveloped and instituted new nationally recognized field continuing education programObtained national accreditation for continuing education programs for nurses, techs and physiciansCoordinated professional speaker programs for physician educationTraveled extensively and attended professional conferences to represent company products

• Responsible for daily operations of Interventional Department• Maintained licensure documentation for Technologists and Nurses• Participated in Vascular Clinical Trials• Managed a multi-million dollar budget• Implemented Quality Assurance Program• Integrated new technologies to existing clinical program and facilitated training