Collaborate with internal and external clients to create all aspects of the 125 annual events produced by the Rialto Center for the ArtsCalculate billing transactions to generate accurate client invoices and expenditure statementsConceive creative ideas and problem-solving techniques to promote client satisfaction Supervise 10 student workers to provide customer service for 20-25 weekly rental inquiries

Excellent utilization of Microsoft Dynamics CRM to analyze all client ticket informationOversaw 8 people to reach and exceed ticket sales and revenue goals of $1.3MMonitored sales and service best practices to improve revenue generation, sustainably grow as a business, and implement a culture focused on customer serviceCreated ticket-holder retention strategies, devised sales procedures, and designed department initiatives to produce networking events and to achieve 600 season ticket holders

Facilitated daily activities of sales that resulted in the achievement of $5.5MBuilt extensive business partnerships within Atlanta entertainment, tourism, transportation, and hospitality industries that contributed to small business and economic growthPrevailed as ranking #1 in group sales for 5 consecutive years out of 28 markets within Broadway Across AmericaReceived Recognition of Excellence in Sales by Broadway Across America and the Fox Theatre due to my management, sales, and interpersonal skills

Group and Corporate Sales Associate for Atlanta Symphony Orchestra Advanced sales for ASO subscribers and entities such as ASO Presents, Classic Chastain Summer Concert Series, and Ameris Bank AmphitheatrePersuaded clients to upgrade their experiences with the inclusion of various amenitiesCoordinated the catering, setup, facilities, parking, and transportation teams to execute an exceptional eventPrioritized client satisfaction and being flexible to meet any needs that arose to ensure event success