Leading the Workforce Management team, providing scheduling and dispatch capabilities to our Field Technicians nationally across Canada and the US. Early adopter of the GCP platform at TELUS with our latest generation of Field Force tools built using GCP technologies, scaled to support all TELUS technicians nationally, 24x7.Technologies used - GCP GKE, Firestore, Openshift, Node.js, ReactJS, Click Software

Lead a large onshore & offshore team supporting the Agent Desktop, and Customer Master Data platforms for TELUS.* Merged 2 distinct delivery teams, addressing key organisational challenges, and driving up team engagement* Transformed the group into 3 agile teams, creating a sense of team ownership & accountability, and driving down operational costs 25% YoY* Identified opportunities for career progression and secured promotion/title changes for key team members* Stabilized the existing platforms and built a stronger relationship with Business partners, through relentless focus on identifying and resolving stubborn time-consuming issues.* Currently leading TELUS Consumer Customer Master Data implementation with Informatica MDM in partnership with Accenture

Led a team of 10 Architects looking after the systems roadmap and strategy for TELUS across a number of key functional areas.• Responsible for strategy across Customer Ordering, Service Fulfillment, Contact Centre, Service Assurance, Mediation, Workforce Mgmt and Enterprise domains• Work closely with both the business and development teams to define roadmap and ensure it is aligned to both short and long term corporate priorities.• Streamlined the Architecture Governance Process to make it more efficient, without compromising project quality

Architect of new Customer Order Management platform for mass market services at TELUS. This involved deployment and integration of AMDOCS OMS and redesign and reimplementation of a number of legacy systems, to streamline the ordering, billing and provisioning process for all wireline products.Architect responsible for TELUS Satellite TV solution leveraging the new Ordering platform. This project was delivered on time, launching a new TELUS product, despite tight timelines and integration challenges

Solution Architect for TELUS TV and High Speed ordering and fulfillment

Senior Developer on a Spreadbetting system implementation.