Chris Archer

Chris Archer Email and Phone Number

North Vancouver, BC, CA
Chris Archer's Location
North Vancouver, British Columbia, Canada, Canada
Chris Archer's Contact Details
About Chris Archer

Leading the Workforce Management team, providing scheduling and dispatch capabilities for our Field Technicians across Canada

Chris Archer's Current Company Details
iSSi - Integration Solution Services Inc.

Issi - Integration Solution Services Inc.

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Delivery Director
North Vancouver, BC, CA
Website:
iss-i.ca
Employees:
48
Chris Archer Work Experience Details
  • Issi - Integration Solution Services Inc.
    Delivery Director
    Issi - Integration Solution Services Inc.
    North Vancouver, Bc, Ca
  • Telus
    Information Technology Delivery Manager
    Telus Mar 2018 - Present
    Vancouver
    Leading the Workforce Management team, providing scheduling and dispatch capabilities to our Field Technicians nationally across Canada and the US. Early adopter of the GCP platform at TELUS with our latest generation of Field Force tools built using GCP technologies, scaled to support all TELUS technicians nationally, 24x7.Technologies used - GCP GKE, Firestore, Openshift, Node.js, ReactJS, Click Software
  • Telus
    Information Technology Delivery Manager
    Telus Jul 2014 - Mar 2018
    Vancouver
    Lead a large onshore & offshore team supporting the Agent Desktop, and Customer Master Data platforms for TELUS.* Merged 2 distinct delivery teams, addressing key organisational challenges, and driving up team engagement* Transformed the group into 3 agile teams, creating a sense of team ownership & accountability, and driving down operational costs 25% YoY* Identified opportunities for career progression and secured promotion/title changes for key team members* Stabilized the existing platforms and built a stronger relationship with Business partners, through relentless focus on identifying and resolving stubborn time-consuming issues.* Currently leading TELUS Consumer Customer Master Data implementation with Informatica MDM in partnership with Accenture
  • Telus
    Manager, Enterprise Architecture
    Telus Jan 2010 - Jul 2014
    Vancouver, Canada Area
    Led a team of 10 Architects looking after the systems roadmap and strategy for TELUS across a number of key functional areas.• Responsible for strategy across Customer Ordering, Service Fulfillment, Contact Centre, Service Assurance, Mediation, Workforce Mgmt and Enterprise domains• Work closely with both the business and development teams to define roadmap and ensure it is aligned to both short and long term corporate priorities.• Streamlined the Architecture Governance Process to make it more efficient, without compromising project quality
  • Telus
    Sr Architect
    Telus Aug 2004 - Feb 2010
    Vancouver, Canada Area
    Architect of new Customer Order Management platform for mass market services at TELUS. This involved deployment and integration of AMDOCS OMS and redesign and reimplementation of a number of legacy systems, to streamline the ordering, billing and provisioning process for all wireline products.Architect responsible for TELUS Satellite TV solution leveraging the new Ordering platform. This project was delivered on time, launching a new TELUS product, despite tight timelines and integration challenges
  • Telus
    Sr Java Developer
    Telus May 2003 - Aug 2004
    Vancouver, Canada Area
    Solution Architect for TELUS TV and High Speed ordering and fulfillment
  • Cantor Index
    Sr Developer
    Cantor Index Sep 2000 - Jan 2002
    London, United Kingdom
    Senior Developer on a Spreadbetting system implementation.
  • Greenwich Natwest
    Web Developer
    Greenwich Natwest Dec 1996 - Aug 2000
    London, United Kingdom
  • J.P. Morgan
    Development And Trading Floor It Support
    J.P. Morgan Oct 1994 - Nov 1996
    London

Chris Archer Skills

Application Architecture Enterprise Architecture Solution Architecture It Strategy Telecommunications Architecture Team Management Software Project Management Soa Software Development Requirements Analysis Enterprise Software Strategy System Architecture Management Systems Analysis Cloud Computing It Management Architectures Agile Methodologies

Chris Archer Education Details

Frequently Asked Questions about Chris Archer

What company does Chris Archer work for?

Chris Archer works for Issi - Integration Solution Services Inc.

What is Chris Archer's role at the current company?

Chris Archer's current role is Delivery Director.

What is Chris Archer's email address?

Chris Archer's email address is ch****@****lus.com

What is Chris Archer's direct phone number?

Chris Archer's direct phone number is +160483*****

What schools did Chris Archer attend?

Chris Archer attended University Of Oxford.

What skills is Chris Archer known for?

Chris Archer has skills like Application Architecture, Enterprise Architecture, Solution Architecture, It Strategy, Telecommunications, Architecture, Team Management, Software Project Management, Soa, Software Development, Requirements Analysis, Enterprise Software.

Who are Chris Archer's colleagues?

Chris Archer's colleagues are Recep İsmail, Kevin Tobin, Vuk Petrovic, James Church, Christopher Lam, Benz P., Asha H..

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