Process incoming sales requests from a global customer base. Provide quotations to clients and prospects for all aspects of industrial hose, couplings, engineering supplies and consumables. Liaise with National, European and Asian clients on a regular basis, providing account management and support. Visit prospective and existing customers to forge long standing relationships through quality of service and superior product knowledge. Support companies IT system, servers, network across 4 national branches, peripherals, software and hardware upgrades. First line support for all IT related issues, including Microsoft Excel accounting queries.Currently servicing the Fire Brigades and Maritime Coastguard Agencies throughout the UK providing product expertise, safety critical device servicing and product design.

Generating New Business Contacts, Existing Customer Relations and Account Management, Sales Strategy Development, Customer Service, IT Administration

Senior Analyst Programmer and Second Line Support - Design and analyse amendments and enhancements to Mainframe COBOL Programs. Provide guidance and training to members of staff. Create and amend Mainframe COBOL programs for Batch and Transaction Processing. Liaise with user departments for technical issues and system requirements gathering. Analyse areas of mainframe environment and produce specifications for amendments. Create COBOL programs to interrogate IDMSX databases and utilise SCL wrap-around software. First Line Support Treasury Analyst – Provide in-house support for Dealer workstations and Back-Office systems. Carried out detailed administrator tasks and provide 24-hour support for Treasury Servers (Windows & Unix). Maintain Treasury payment systems. Create, Implement and carry out Disaster Recovery procedures for Treasury Servers.Maintain all office hardware and where required, fix or replace hardware, perform software maintenance and installation.

First Line Support for Storage Management Team – Data Retrieval from Disaster Recovery facility. Hardware, Software and Firmware management on Windows and Unix Servers. Installation and decommission of Software and Hardware components including robotic technology. Configuration of management documentation for the company’s server farm. Network Cable installation. First Line Support for Mainframe Management Team – Fujitsu Mainframe analysis and monitoring. Problem Management for Head Office staff and Branch Network. Create and amend SCL programs. Create, Administer and monitor IDMSX Databases. Provide training for junior team members. Coordinate all Disaster Recovery protocols and off-site tests. Responsible for Xitec, Bankwizard, NetExpress and In-House product support including VB and Helmsman.