Chris Arnett Email and Phone Number

-Led and assisted on numerous client/workstation implementation projects including new clinic setups, network upgrades, and hardware/software rollouts throughout the UC Davis Health System.-Assisted in management of mobile computing workstations throughout the health system. Gained expert knowledge in supporting and repairing Ergotron and Rubbermaid medical carts. Helped manage yearly refresh and maintenance projects. Deployed new medical carts, and maintained inventory. -Provided technical support for workstations, printers, and other computer related devices in a hospital environment.-Acted as team leader for Office 365 cloud email migration support, desktop refresh and deployment, and virus mitigation teams.-Provided over the phone and remote tier-two technical helpdesk support via Bomgar and PCAnywhere.-Provided afterhours and weekend on-call support for patient care computers, printers and other devices.-Provided hardware and software support for desktops, laptops, various printers, and mobile devices. -Used Active Directory to manage workstations in a domain environment.-Gained experience with Dell DDP encryption software, Symantec Altiris client management suite, Microsoft Deployment Toolkit imaging software.-Authored numerous technical documents and knowledge base articles for the organization.

-Researched, analyzed, and resolved problems and support requests for Windows and Macintosh computers, as well as cellular devices and tablets.-Provided support for a wide range of programs including Outlook/Office, all viable web browsers, Adobe Products, as well as some homegrown applications.-Administered on-premise and O365 cloud Exchange mailboxes and email distribution lists. Led in migrating department on-premise mailboxes to O365 Cloud Mailboxes (Exchange Online)-Responsible for the purchasing of computers, software licenses, and any other equipment relating to IT.-Used Active Directory and Exchange Management Console to manager user, group, and device objects.-Utilized IBM Tivioli (aka BigFix) for updating and patching workstations.-Maintained lite-touch desktop image utilizing Microsoft Deployment Toolkit.-Utilized remote support software to solve issues (TeamViewer, ScreenConnect, etc).-Utilized Windows Bitlocker client encryption software and Microsoft .-Created technical documentation and knowledge base articles.

-Supported numerous applications relating to the UC’s Enterprise Risk Management initiative.-Maintained and updated UC Office of the President’s risk management SharePoint site. -Utilized Cascade content management systems to update content on UCOP website.-Updated and maintained content on the UCERM Portal hosted by IBM Websphere Portal-Created numerous Javascript enabled Adobe Forms for the capturing of electronic medical records relating to Occupational Health.-Received training in both SCRUM and Kanban AGILE methodologies.-Provided Quality Assurance testing for the implementation of ServiceNow incident management software.

-Led technical ‘discovery calls’ to determine scope of work for installation and migration projects.-Remotely Implemented and installed complex software remotely on Windows 2008 Server and Unix platforms.-Setup database, DMZ, and software hosting servers.-Managed and manipulated databases and data in SQL Server 2008, Oracle, and Informix.-Migrated data from Oracle and Informix databases to SQL Server 2008-Provided technical support and training to clients using remote desktop products such as Webex and Remote Desktop Client-Used both verbal and written skills to effectively communicate complex technical information to clients and colleagues.