At Mima, my role centers around enhancing the User Experience (UX), User Interaction (UI) and Service Design across a spectrum of industries including Rail, Automotive, Aeronautical, Maritime, Naval, Leisure, Renewable Energy, and Healthcare. Each project I handle employs a diverse array of techniques such as Task and Workload Analysis, User Interviews, Design Blueprinting, User-Centered Design, Anthropometry, Rapid Prototyping, HCI and HMI development, and User Workshop Facilitation.I lead and manage projects to deliver top-tier service to clients, often working independently but collaborating with multidisciplinary teams on larger initiatives. My focus is on ensuring a holistic, inclusive design approach that prioritizes the user experience.Mima's team comprises Human Factors Experts, Service Designers, Wayfinders, Accessibility and Inclusion Experts, and Industrial Designers. Since joining, I have actively collaborated with the Directors to foster a more integrated approach to new projects, leveraging our own internal diverse skills to exceed client expectations.In addition to my consultancy role, I serve as Mima's Quality Assurance Manager, ensuring compliance with internal processes to maintain ISO 9001 certification. I also mentor a number of junior staff members to provide them the support they need to progress professionally.

I was the Human Factors (HF) Team Lead for the whole of the Lockheed Martin UK Ampthill (LMUKA) site. I was responsible for a team of six Human Factors Design Engineers ranging from Graduates to Senior Design Engineers, across a number of programs on the LMUKA site. I worked with the Engineering Leadership Team to ensure Human Factors principles and processes are applied across all programs at LMUKA. This included the development of HF requirements and providing long term HF assurance from start to finish using a range of development methodologies, guidelines and standards. These included chairing Human Factors Working Groups and developing low and high fidelity physical Mock-Ups and System Integration Labs (SILs) which enabled the HF Team to carry out detailed analysis workshops with the end users and the customer.I ensured the incorporation of HF principles and requirements on all programs and the collaboration with other program design engineers to establish a full systems design approach and ensure a full User Centered Design (UCD) approach.I was responsible for creating and owning a Human Factors schedule for each program across LMUKA. This allowed me to provide each program with the correct resource level within agreed timescales.

In order to further broaden my skill set I took on a new role as a Systems Engineer on one of the AFV programs at LMUKA, reporting directly to the Fightability lead. My main role was to support the Fightability lead in all aspects of their work including the development and assessment of the HCI aspects of the vehicle’s system architecture. I took on the responsibility for the HCI requirements which were stored within a DOORS database and I worked closely with the software engineers to ensure a fully compliant system was developed in line with Def Stan 23-09 and the overall System Requirements set by the customer.I also took on the role of the Sub-Contract Management Team (SMT) Engineer for the one of the Line Replacement Units (LRUs) within the AFV which helped broaden my engineering skill set, enabling me to ensure their usability and integration into the vehicle’s System Architecture.

This role saw me working on two large Armoured Fighting Vehicles (AFVs) Projects at LMUKA. On both projects I worked within the Systems Engineering team and worked very closely with the Physical Architecture team and the Fightability leads to ensure a full UCD approach was followed. I produced regular assessments of the vehicle designs using Pro Manikin, CREO and JACK. I developed a system Task Analysis for both programs and used that to structure and carry out numerous user workshops with the customer and end users at both internal and external sites.For each design review and milestone on the programs I worked with the HF lead to create HF documents including the Human Factors Fightability Acceptance Report (HFFAR), Human Factors Integration Plan (HFIP) and updates to Subsystem Requirements Documents (SSRDs) by owning the HF transversal requirements on the projects.I worked as a deputy to the HF lead throughout my 3 years in this role and would regularly attend meetings and design reviews in their place. We would meet regularly to ensure HF was being correctly and accurately integrated into the system design by ensuring compliance to the customer requirements.

During my employment with Serco TCS I was involved in a number of projects involving complex safety critical systems within the civil nuclear, defence nuclear, conventional defence, maritime and civil resilience areas. My work covered a broad range of subjects from concept studies, through to design reviews and into mid-life upgrades and manning/staffing reviews.The range of projects I was involved with during my time at Serco included Control Room Design, Safety Case Reviews, development of a number of Task Analysis, Human Error assessments, development of interview questionnaires and attending and carrying out Design Reviews.

During my placement year with MIRA Ltd I was assigned to work on one main project known as Intelligent Speed Adaptation (ISA). This was a system that prevented a vehicle from exceeding the posted speed limit, and was fitted to a fleet of twenty cars, one motorcycle and one truck. My responsibilities were to aid in the everyday running of the ISA car project, and to develop and test an ISA system for a motorcycle and a truck. My role in the ISA car trials involved liaising with trial participants, data collection and analysis, computer software development as well as future design improvements. My participation in producing the ISA system for the motorcycle and truck involved researching into and designing a safe working ISA system. Taking into account the user requirements and the system’s functionality and carrying out a series of field trials with real users and collecting and the analysis of raw data. At several times during my placement I was left in charge of the whole project due to staff absences.

Prior to taking up a university placement, I completed a four-year Modern Apprenticeship during my employment with Ford Motor Company. In my first year I gained skills in Electronics and Electrical Engineering as well as Sheet Metal Engineering. I then trained for three years as a Toolmaker. My Apprenticeship was carried out in the Ford Training Center in Dagenham, Essex, and in the factory Tool room.